Willis Towers Watson

Business Analyst 1

Posted on May 8 Minneapolis, MN 129 views

The Business Analyst 1 supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

  • Act as a principal contact with clients on day-to-day plan administration processing issues

  • Review and resolve calculation and eligibility errors with client as needed

  • Review error reports and resolve issues as needed utilizing case management tools

  • Exercise discretion and independent judgment in responding to and resolving client issues

  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

  • Understands the system interfaces with HRIS, payroll, and insurance carriers

  • Develop and maintain system processing documentation and processing calendar

  • Set up and test data encryption and transmission protocols with client and vendors

  • Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination

  • Manage fulfilment inventory with clients

  • Manage client accountability

  • Provide back up for other team members as needed

  • Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures

  • 100% compliance with SAS70 and Professional Excellence criteria

  • Attends ongoing client status meeting as needed to establish client relationship

  • Attends internal project meetings to ensure project continuity into ongoing

  • Assist project team with client assignments to deliver timely, within-budget and high quality work

  • Performs other duties as assigned

  • Take initiative to proactively share knowledge and/or experience with team members

  • Develop strong partnerships with team members

  • Identify potential out of scope work and new opportunities to client teams

  • Meet service level agreements across all clients

  • Meet billable hour goals as defined by your manager

  • Work within prescribed budget for each project

  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness

The Requirements

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans

  • Knowledge of flexible benefits administration

  • Strong analytical and problem solving skills

  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

  • SQL query skills are preferred

  • Ability to schedule work, delegate and monitor progress of others

  • Professional and responsible approach to work, clients and associates

  • Ability to organize and prioritize with strong attention to details

  • Excellent oral and written communication skills

  • Ability to work in a team environment

  • Ability to work independently in a project related work environment

  • Ability to work a flexible schedule

  • Ability to complete multiple projects within established deadlines

  • Bachelors’ degree preferred but not required

Equal Opportunity Employer/Vet/Disability

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