Relationship Management (Remote)

Posted on May 10 Northbrook, IL 111 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

An affiliate of Allstate Insurance Company and member of Allstate Personal Lines (“Ivantage Select Agency, Inc. (“Ivantage”) is an independent general agency that brings expanded market capacity to Allstate Exclusive Agencies. By working with select carriers, we connect Allstate agencies with a curated set of quality options that bridge coverage gaps to provide holistic insurance solutions for our customers.  Ivantage operates as an independent general agency to provide access to products Allstate does not manufacture or has reduced appetite to write.

The Relationship Management team is responsible for working with assigned expanded markets providers to support the optimization of the program. The team strives to ensure that meaningful expanded market solutions are made efficiently and effectively.

Key Responsibilities
  • Serves as a single point of contact for Ivantage team members and for partners for the day-to-day management of the program
  • Works with manager to proactively monitor extent to which current partners are meeting Ivantage/Allstate expectations for production, product availability, and service (both agent- and customer-facing service)
  • Identifies and recommends steps to remediate any emerging issues relative to production, product availability, and service (both agent- and customer-facing service)
  • Provides proactive communication to appropriate team members regarding relationship trends relative to production, product availability, and service (both agent- and customer-facing service), or other emerging issues
  • Supports monthly/bi-monthly/quarterly phone calls with vendor – vendor meeting frequency demonstrative of vendor’s strategic importance
  • Keeps Salesforce updated with relevant vendor updates
  • Identifies and recommends steps to optimize partner value and present recommendations to Business Development/Relationship
  • Maintains the expanded market agreements (contract) with each partner.
  • Partner and communicate with both internal and 3rd party companies to ensure all contracts, files, and education are organized.
  • Communicate with internal teams to ensure smooth product launch’s
Job Qualifications
  • 1-3 years relationship management experience 
  • Advanced oral and written communication skills
  • Advanced organizational and time management skills
  • Intermediate understanding of insurance operations and understanding of insurance company financials 
  • Ability to intelligently prioritize day-to-day tasks to focus on those that are most critical.
  • Ability to manage day-to-day dynamics of relationship with support from immediate manager
  • High level of comfort dealing with ambiguity
Compensation Data

Compensation range for this position is $51,000 - $67,000 per year, based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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