Bus Process Consultant-midlevel (Remote- Home Based Worker)

Posted on May 12 Charlotte, NC 442 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data

The salary range for this position is $80,000-$95,000. The final salary offered will be commensurate with experience and skills required.

Job Description

*This is a Business Analyst/Project Analyst role. The manager is looking for that background. This is not an underwriter or loan processing position.

Job Family Summary
Provides functional, procedural, or strategic guidance to create value, maximize growth and improve business performance for the organization.

Job Summary

The Business Process Sr Consultant I will be responsible for aiding in the development and implementation of consulting projects. Leads projects of moderate complexity and may direct the work of other team members. Has a strong understanding of programs, policies, and procedures in a business area or technical field and leverages information to consult and develop statements of work for moderate level projects. May serve as a subject matter expert.

Job Description

Key Responsibilities

 Demonstrates understanding of business unit and/or industry systems, processes and requirements
‒ Applies an advanced knowledge of programs, policies, and procedures in a business area or technical field gained through experience and training; uses that knowledge to structure and implement tactical change
‒ Utilizes knowledge to contribute to the development of functional strategy for one or more areas of the business
‒ Understands departmental cost structure and recommends solutions that will positively impact profitability and operational efficiencies
‒ Integrates subject matter knowledge with industry experience, relevant related disciplines and process design principles to impact department results through innovation and provision of authoritative advice, pertaining to the various departments; Accounting, Claim Services, Printing, Imaging, Call Services, and Transactional Processing
‒ Applies strong understanding of competitor/industry practices to design and implement new programs or business solutions related to Printing, Imaging, Accounting, Claim Services, Transactional Processing and Call Services
‒ Provides internal professional and technical leadership to contribute to strategic decisions affecting business unit
 Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures.
‒ Analyzes and forecasts volumes, trends and resources within business unit
‒ Acts as a resource for colleagues with less experience
‒ Develops skills through research, consulting, questioning of stakeholders requirements and requests to analyze problems related to systems implementation to provide solutions for stakeholders
‒ May direct the work of other staff members
‒ Contributes to functional strategy by identifying and recommending the best solutions for clients/stakeholders
‒ Breaks down complex stakeholder requirements and Operations solutions information in a systematic and communicable manner and delivers message to others
‒ Is responsible for providing and monitoring cost per transaction
‒ Markets new programs and initiatives, builds consensus among decision makers of the various departments and gains support for difficult decisions/solutions for stakeholders to meet business needs
 Ensures successful completion of projects.
‒ Leads projects of moderate complexity to support business unit and department objectives
‒ Consults and acts as subject matter expert on the development, review and final approval of project estimates and statements of work for moderate efforts
‒ Enlists commitment by involving stakeholders, leadership, peers and others involved with current project at all stages of the process to meet customer and business partner needs
 Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services.
‒ Defines and leads current and future state design sessions for moderately complex situations
‒ Develops and articulates the scope, objectives, approach, and deliverables of the process redesign effort
‒ Implements business optimization initiatives within area of responsibility
‒ Writes implements and coordinates business plans across the department

Job Qualifications

Functional Competencies- Proficiency Levels

Business Acumen – 2: Have a solid understanding of Allstate’s business operations. This is demonstrated by ability to apply business knowledge to achieve work objectives, working closely with clients in meeting their business needs, use of business understanding when dealing with others, critical evaluation of how technological advances will affect the ability to interpret business data, understanding and following policies, processes and procedures and ability to discuss Allstate's business objectives, culture and values

Facilitation – 2: Possesses sufficient fundamental proficiency to successfully facilitate meetings and processes where the subject is moderately complex. Contributes in a way to accelerate discussions to a reasonable conclusion. Prepares meaningful and reasonable agendas which focus on the primary purpose. Understands the time and topic limitations relating to successful meetings.

Influencing – 2: Acknowledges when he/she has made a mistake. Actively listens with an open mind. Sells ideas to team members and associates. Presents a positive image; demonstrates personal integrity, honesty, and humility. Successfully bridges the gap between the business need and the work tasks through communication, professionalism, knowledge and service. Tactfully speaks up and takes a stand on controversial or new issues and approaches without conflict.

Internal Consulting – 2: Interacted directly with clients in problem definition through implementation. Shows a genuine appreciation for underlying business issues. Successfully bridges the gap between the business need and the consulting tasks through communication, professionalism, knowledge and service. Tactfully speaks up and takes a stand on controversial or new issues and approaches without conflict. Provided feedback to clients on status, problems and solutions. Demonstrated initiative and supportiveness in client/staff situations. Skillful at seeking out and finding all information that is relevant to a project.

Long Description

Problem Solving – 2: Demonstrates the ability to anticipate, identify, reproduce, eliminate, and resolve problems in area of specialty in a professional and consultative manner. Able to decompose complex issues into meaningful and manageable parts. Creates contingency plans and develops alternative solutions. Escalates difficult problems in a timely manner, only after exhausting all possibilities for resolution within scope of responsibilities. Capable of finding solutions and answers beyond the area of specialty. Informs clients and users of problem status on a regular basis until a solution is implemented. Stays with a problem until it is resolved. Notifies vendors of problems which may affect others. Helps establish standards, procedures and benchmarks to minimize potential problems within functional area.

Strategic Thinking – 2: Understand Allstate’s core business drivers. This is demonstrated by ability to articulate business objectives and their alignment to Allstate’s strategic direction, successful preparation of long-range plans for a project, prioritize objectives into manageable and measurable units, practice Allstate’s policies, processes and procedures.

Communications – 3: Demonstrates mastery of communications in practical applications of a difficult nature with the ability to express ideas concisely and in an easily understood manner. Effectively transmits technical and business ideas and information to others, including non-technical audiences. Shares knowledge, ideas and information openly, and effectively sells new ideas and influences others. Consistently gives direction and instruction with precision and clarity. Demonstrates capability to provide meaningful and constructive positive and negative feedback, backed by examples. Effectively solicits input from associates. Keeps people informed and channels of communication open. Capable of constructing a complex communications plan. Capable of adapting to the changing needs of the situation and audience.

Thriving in Change – 3: Possess a mastery level of understanding of Thriving in Change as demonstrated by ability to set the example, provide leadership, coach peers and team members, and raise the level of performance of others during changes that may disrupt productivity and cause degeneration of morale, handle ambiguity and uncertainty with self-confidence and maturity, adapt management style according to current situations and people needs, promote new solutions, recommendations and ideas by fostering a positive and productive climate, demonstrate the ability to make decisions under time pressures and with limited information.

Education/ Experience/Certifications: College Degree or equivalent work experience required. Insurance industry knowledge or consulting certifications (i.e. BPM, Six Sigma, ASQ, Facilitation) a plus.

Level Guide: Please refer to the Allstate Level Guide on MyHr Knowledge
Regular, predictable attendance is an essential function of this job.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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