Sales Support Pre-Sale Team Lead (Allstate Benefits)

Posted on May 21 Anchorage, AK 4 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues. This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas.

Job Description
  • Lead a team of sales support team members.
  • Assist in communicating clear directives and focus areas from Senior Management down to your team.
  • Compile and provide territory reporting to Director.
  • Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
  • Assist in managing escalations within the team.
  • Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
  • Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various partners both internally and externally.
  • Assist Director in developing strategies for continuous improvement for the organization.
  • Identify areas of opportunity and lead the development and execution of improvements.
  • Support enhancements of standard operating procedures for service continuity for Sales Support.
  • Partner with cross-functional business units to assess, define, and track productivity levels with an eye towards continuous improvement.
  • Actively engage to connect functions within the Sales Support area.
Job Qualifications

Functional Skills

  • Assertive self-starter with strong organizational skills
  • Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership
  • Excellent written and verbal communication skills. Must be able to interpret complex information, talk with customers and listen attentively
  • Exhibit a can-do approach and aspire to excel in a fast-paced environment
  • Above average Microsoft Word, Excel, Power Point skills
  • Demonstrated ability to build/drive operational effectiveness and strong analytical and problem-solving skills
  • Ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines
  • Effectively build interpersonal relationship skills to establish working relationships with direct reports, peers and colleagues
  • Creative problem-solving and strong interpersonal skills and ability to embrace and respect the team culture approach
Preferred Qualifications

Preferred Qualifications:

Education and Experience

  • 3 or more years of related experience
  • Bachelor's Degree or equivalent experience

Certificates, Licenses, Registrations

  • Professional designations such as CLU and ChFC are desirable

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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