Willis Towers Watson

Assistant Client Manager

Posted on Jun 1 Tampa, FL 155 views

The Role

Our Health and Benefits Assistant Client Managers are integral members of our account management teams, providing critical support on employee benefit plan design and management. This is a foundational role that provides excellent opportunities to grow one’s benefits business acumen and client management skills with one of the world’s leading benefits advisory firms.


Materially contribute to the design and management group medical, dental, life insurance, disability and time off programs:

  • Gather vendor/client information, prepare RFPs, input, track and analyze benchmarking data in support of employee benefits strategy and the renewal/marketing process

  • Contribute to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates

  • Facilitate new client implementations including accounting/tracking systems set-up and collection of relevant data

  • Contribute to the client open enrollment process including preparing materials and presentations, checking information and updating internal systems

  • Respond to client inquiries and escalate/resolve complicated client issues

  • Maintain and cultivate strong relationships with colleagues, clients and vendors through strong communication and effective delivery on projects and issues

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

  • 0-2 years of health and welfare benefit experience ideally including some underwriting or analytical experience

  • Knowledge of health and welfare employee benefit plan design preferred

  • Strong client service orientation with ability to resolve client problems

  • Strong data management, math and/or analytics capabilities

  • Strong ability to manage multiple projects with competing deadlines

  • Excellent verbal and written communication skills

  • Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development

  • Strong computer skills including Microsoft Office (Word, Excel and Power Point), and ability to learn new technologies

  • Associates or Bachelor’s level degree preferred

  • State Life and Health license required within 90 days of joining

  • Professional Certification (CEBS, GBA, PHR, SPHR, etc.) preferred

EOE, including disability/vets

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