Willis Towers Watson

Associate

Posted on Jun 3 New York, NY 26 views

Our Client Service Specialists play a critical role on our client teams. Alongside the senior client manager, you will assist with project management, plan design and funding strategies, client issue resolution, compliance management, employee communications strategies, and vendor management.

The Role

This role provides an excellent opportunity for long-term career growth by enhancing one’s benefits acumen, client management and project management skills with one of the world’s leading benefits advisory firms.

• Provide superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)

• Contribute to the marketing process including gathering vendor/client information, preparing and analyzing benchmark data, developing RFPs, etc.

• Work with Senior Client Managers and Account Executives to develop project plans, and manage teams to deliver on project goals

• Play a key role in the client open enrollment process including preparing materials and presentations, organizing and conducting employee meetings, proofing contracts, updating accounting/tracking systems, etc.

• Manage completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, certificates, etc.

• Maintain and cultivate strong carrier relationships

• Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)

• Understand, articulate and implement key Willis Towers Watson value-added resources

The Requirements

• 2-3+ years of health and welfare account management experience including some underwriting or analytical experience

• Knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment

• Strong client service orientation with ability to resolve current needs as well as institute new processes to provide long term solutions

• Proven experience working with multiple teams delivering on client projects within project plan parameters

• Excellent verbal and written communication skills including strong presentation skills

• Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development

• Strong computer skills including Microsoft Office (Word, Excel and Power Point), and ability to learn new technologies and recommend new technology solutions

• Associates or Bachelor’s level degree strongly preferred; HS Diploma required.

• State Life and Health license required within 90 days of joining

EOE, including disability/vets

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