Continuous Improvement Engagement Principal

Posted on Jun 5 Northbrook, IL 7 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

This role is responsible for developing and delivering on an enterprise Continuous Improvement strategy. Within this role, individuals will be tasked with partnering with senior leadership to be the primary CI COE owner for the end to end engagement of CI. This role helps deliver business outcomes by actively developing relationships within the business, promoting role modeling and ideal behaviors, engaging in collaborative problem solving and leading and developing a team within the CI COE.

Key Responsibilities
  • Contributes to the development of the CI vision and strategy, executing on assigned aspects of the strategy in the short term and helping to refine and build out the long term strategy
  • Leads approach, execution and strategy of the CI management framework within assigned businesses; partnering with and influencing senior leaders 
  • Actively partners with senior leaders to guide problem identification, prioritization, and solving in order to advance business outcomes and CI maturity
  • Oversees deployment and maturation of the CI management framework within complex businesses (AORs)
  • Ensures consistent execution and delivery of the management system with assigned AOR; evaluates the effectiveness of and develops recommendations to improve CI across the end to end value stream
  • Responsible for advancing root cause problem solving systems and processes throughout the business through active partnership and collaboration with senior business leaders
  • Ensures that the CI COE delivers on the EVP; evaluates the effectiveness with which the EVP is delivered, contributing to the development and implementation of solutions when necessary
  • Builds, cultivates, and maintains long-term business relationships with other senior leaders to deliver on the CI strategy and achieve intended business outcomes
  • Leverages relationships with other internal key consulting partners and shared services functions to enhance effectiveness of CI 
  • Manages CI Leaders and CI Team Members

Education and Experience

  • Bachelor’s Degree or equivalent experience; may also have advanced degree
  • 10 or more years of related experience


Functional Skills

  • Internal Consulting - Develops collaborative consulting relationship that maximize the achievement of the business outcomes, client commitment and long-term sustainability
  • Confident, with the ability to influence, identify mindset challenges, and communicate persuasively to all levels of leadership
  • Advanced strategic thinking capabilities with experience in strategic and long-range planning and execution
  • Strong problem solver: Can structure, analyze, synthesize and expertly present findings, identify root causes, and develop pragmatic recommendations.  Can develop a solution and solve problems both creatively and independently
  • Ability to be productive, flexible and adaptable while working in a fast-paced environment with aggressive timelines 
  • Advanced verbal and written communication skills as well as the ability to interact effectively and professionally with a wide variety of internal clients
  • Advanced in Facilitation - Demonstrates advanced facilitation skills in facilitating meetings, processes and operations without requiring support from others
  • Broad or AOR specific knowledge of Allstate businesses, processes and services
  • Ability to successfully lead large-scale organizational change effort or large complex projects in ambiguous environments


Compensation Data

The salary range for this role is $120,000 - $165,000 + Bonus.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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