Willis Towers Watson

Sr. Operations Engineer/SRE

Posted on Jun 10 Salt Lake City, UT 2 views

We have spent many years growing and fostering a DevOps culture by bridging the divide between our Software and Infrastructure Engineering departments. We want the cross-functional teams that we are building to include Site Reliability Engineers. We operate in a complex, multi-tenant, hybrid cloud and on-premises infrastructure that spans both the Windows and Linux OS.

The Role

We are looking for a candidate who has some hands-on experience with the NetApp Storage products and who has the desire to continue to grow their knowledge in other areas and to evolve as we move towards an automated code-based infrastructure.

We strive for security, reliability, and automation in line with DevOps and Site Reliability Engineering principles. If you are passionate about learning and improvement through metrics and automation, and passionate about engendering that mindset in others, we want to hear from you.

The Requirements

  • Hands-on Engineering

  • 5+ years of hands-on experience with a majority of the following technologies, along with a willingness to become proficient in the remaining areas:

  • NetApp

  • Windows and Linux Servers

  • VMware

  • Cloud platforms, preferably with Azure

  • Active Directory

  • Secrets management with Consul and Vault or similar systems

  • Configuration management tools like Salt, Ansible, and Terraform

  • Firewalls and load balancers such as F5

  • Web servers, including IIS and NGINX

  • Database Server Infrastructure like Microsoft SQL Server and PostgreSQL

  • Application Performance Monitoring with tools like New Relic

  • Infrastructure monitoring with tools like Sensu, SolarWinds, or Nagios

  • Continuous Integration and Continuous Delivery with tools like TeamCity, Octopus Deploy, Concourse, or Azure DevOps

  • Log Aggregation tools like SumoLogic or Splunk

  • Network theory and protocols such as DNS, DHCP, proxy servers, and firewalls

  • Security operations with tools for SAST, DAST, RAST, and WAF

  • Proficiency, high-comfort, and familiarity with: One or more programming languages, such as C#, JavaScript, Python or Go

  • One or more scripting languages, such as PowerShell and BASH

  • Command line tools such as (git, netcat, npm, terraform, etc.)

  • Explore new ways of improving communication between other Site Reliability Engineers and with other teams

  • Promote inclusion and collaboration between various functional disciplines

  • Write and maintain architectural, stakeholder, policy documentation and Innovation

  • Suggest improvements to internal processes to reduce lead time and increase deployment frequency

  • Identify improvements to the quality, security, and performance of our infrastructure

  • Increase the velocity with which teams deliver, leveraging expertise from various functional disciplines

  • Identify how to remediate production incidents more quickly and safely while reducing the frequency of outages

  • Participate in department Communities of Practice, actively engaging with other teams and departments to collaborate on best practices and implementation strategy

Team Culture

  • Contribute to the culture and attitude of the team in an optimistic, proactive, and encouraging direction

  • Foster an environment where it is safe to fail and to learn from failure

  • Work with peers, developing their expertise and inspiring others to innovate

  • Provide timely assistance and remediation solutions during critical situations and production incidents

  • Document and share "lessons learned" from production, including blameless postmortems and root cause analysis

EOE, including disability/vets

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