Remote: Process Support Consultant 1

Posted on Jun 11 Anchorage, AK 153 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

Key Responsibilities:
•    Operates virtually for agency consultations and engages cluster groups of agents by providing proactive tactic offerings.
•    Supports engaged established agents and new agency success through process installation and on-going touchpoints.
•    Assists engaged agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement. 
•    Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers.
•    Supports Zone Sales Leaders (DSLs/SMLs) in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company 
•    Consistent support for implementation of initiatives to drive engagement.
•    Identifies initiative opportunity areas within the zone and enhances current material to address engagement concerns.  
•    Support agencies to drive improved business results by including the measurement of results and follow-up of process implementations objectives.

Job Qualifications

•    2-4 years sales management, education, training and development, agency support experience in Property &Casualty (P&C) and Financial Services (FS), or 4 years of military leadership experience specializing in training and development or recruiting.
•    Prior sales leadership, agency establishment (onboarding) and agency development experience. 
§    4-year college degree.
•    Property & Casualty and Life & Health licenses, as appropriate for the state
•    Industry certifications (preferred) 
•    Knowledge of Allstate’s P&C and FS products (preferred)
•    Familiarity with P&C and FS industry, including competitors and trends.
•    Possesses process development and implementation skills.
•    Strong experience with business consulting tools.
•    Expert knowledge of process installation, education techniques and other sales/lead processes.
•    Strong communication skills - Includes presentation, business writing, negotiation, motivation and relationship management.
•    Problem solving - Uses judgment by applying broad knowledge and experience when addressing complex issues.
•    Ability to train, mentor and coach Process Support Consultant
•    Planning and organizational skills - effectively prioritizes work based on importance.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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