Allstate

Experienced Represented Casualty Adjuster

Posted on Jun 12 Northbrook, IL 87 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data

Compensation range for this position is $59,500 - $95,500 per year, based on experience and qualifications.

Job Summary

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims.

 

This job is responsible for investigating complex and occasionally highly complex claims when an attorney is representing the injured party which typically will include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims; (3) complex Commercial Property Liability (CPL) or extra-contractual liability claims; (4) or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual also handles claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling complex claims. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

 

A $1000 sign on bonus is applicable for this posting for all candidates who have a resident Property and Casualty License a Designated Home State License in Florida or Texas or have past experience handling Bodily Injury claims for the state of Georgia.
 

Key Responsibilities

Customer Service
⦁    Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
⦁    Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
⦁    Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
File Documentation and Reporting
⦁    Summarizes documents and enters into claim system notes
⦁    Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
⦁    Determines and explains minimum coverage limits in complex and occasionally highly complex claims involving single or multiple claimants
⦁    Sets initial reserve, updates reserve, documents rationale and claim summary notes
⦁    Obtains photos and/or conducts scene investigation
⦁    Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into complex and occasionally highly complex auto accidents, determines liability, and prepares summaries
⦁    Evaluates and determines potential use of experts; reviews reports and selects the expert
⦁    Determines claim value 
⦁    Reviews file to identify complex and occasionally highly complex potential legal issues
Negotiation and Settlement Guidance
⦁    Negotiates and settles claims in accordance with business unit best practices
⦁    Reviews medical reports in preparation for claims settlement evaluation
Other Projects and Responsibilities
⦁    May participate in one or more complex or occasionally highly complex special assignments
⦁    May serve as a committee team lead for large projects or as a committee team member on very large projects
⦁    May serve as a subrogation or arbitration panelist
⦁    Participates in targeted reviews
⦁    May participate in oversight activities
⦁    Researches, responds to, or participates in Department of Insurance complaints or investigations
⦁    Participates in or leads Telephone Alert Conferences regarding complex claims referred to Home Office
⦁    Prepare referrals to Home Office 
⦁    Researches and responds to or resolves complex compliance issues
⦁    May serve as a team lead or fill in for the FPL as needed
⦁    May lead roundtable and/or calibration discussions
 

Knowledge/Skills/Abilities/Experience

You’re a great Match for this Role if:

  • You have 5+ years of casualty claims investigative experience
  • You have prior experience partnering with an attorney’s office on injury claims and or prior experience with the injury evaluation process
  • You are willing to work flexible hours or weekends when our customers need you
  • Value providing an effortless customer service experience
  • You have a strong background in negotiation and conflict management
  • Are organized, successful at time management and able to multi-task in a fast-paced environment
  • Are known for clear and professional communication – both written and verbal
  • Have a bachelor’s degree and/or prior experience in handling property damage and/or bodily injury claims.
  • Being bilingual and/or having prior military experience is a plus


 

 
We Offer:

  • Generous Paid Time Off
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k) and company-funded pension
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need
  • Recognition and advancement opportunities
  • Learn more about Allstate benefits @ https://allstategoodlife.com


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.



 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.



 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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