Allstate

PIP/Med Pay Claims Service Specialist

Posted on Jun 12 Albany, NY 184 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

Unforeseen events are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.

 

This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a PIP/Med Pay Claims Service Specialist in New York and be part of our dynamic team!

 

A Day in the Life:

  • Draft and send out correspondences to insured and claimant customers in addition to processing payments.
  • Review documentation and notes in claim in accordance with business unit standard methodologies to route file to appropriate party.
  • Answer and route calls along with other electronic correspondences as well as perform clerical duties including data entry, paperwork filing, and other support functions.
  • Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner while maintaining confidentiality.
  • Problem solving and contributing to team goals by sharing ideas and opinions.
  • Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually


 

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.

  • If required, the hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed.


 

This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.

Knowledge/Skills/Abilities/Experience

You’re a great Match for this Role if:

  • You want to utilize your customer service skills to help restore peoples’ lives
  • You have a strong desire to make a difference through compassionate customer service
  • You are willing to work flexible hours or weekends when our customers need you
  • You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
  • You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
  • You’re organized and able to multi-task in a fast-paced type environment where you will need to adhere to procedures, agendas, and measurements
  • You’re known for clear and professional communication – both written and verbal
  • You have a high school diploma or General Education Diploma (GED) along with one year of customer service experience
  • You are a self-starter and problem solver.  You’re comfortable navigating through online resources to learn processes and provide accurate information to our customer’s.
  • Being bilingual and/or having prior military experience is a plus


We Offer:

  • Generous Paid Time Off
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k) and company-funded pension
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need
  • Recognition and advancement opportunities
  • Learn more about Allstate benefits @ https://allstategoodlife.com


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.



 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.



 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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