Claims Learning & Development Measurement Lead Consultant (Remote/Home-Based Worker)

Posted on Jul 6 Northbrook, IL 15 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description


This job is responsible for leading Claims Learning & Development’s (CLD) measurement capabilities.  Primary responsibilities include assessing learning and business data and communicating program insights and impact using data visualization and other techniques. This role will also be called upon to lead the administration of Claims’ learning management system (LMS).  


This position is not available to residents of California.

Key Responsibilities

⦁    Leads review, analysis, and interpretation of learning program data and insights using a variety of statistical and validated measurement approaches.  
⦁    Explains insights in a concise, balanced, and confident manner, adjusting level of detail to audience.  Utilizes data visualization and other approaches to bring clarity to the information
⦁    Prepares CLD leaders to deliver learning results to executive level audiences and senior-level Claims stakeholders.  Ensures that information is complete, accurate, and of highest quality
⦁    Partners with CLD leaders to develop a CLD measurement strategy, aligning to CLD and Claims strategies and business priorities
⦁    Regularly updates CLD teams on program data trends and interpretations.  Proactively highlights areas that may require deeper investigation
⦁    Recommends improvements to modeling and data governance and quality
⦁    Participates in learning project launches, ensuring that measurement strategies are aligned to project goals and scope; ensures that team members and stakeholders are aligned to approach
⦁    Ensures that measurement timelines are realistic and achievable; provides updates on status, proactively identifying issues that may impede project delivery 
⦁    Partners with Claims and Enterprise measurement teams to find synergies across related efforts.  Openly shares best practices and strategies and looks for opportunities to streamline processes
⦁    Leads LMS administration.  Utilizes available functionality to streamline efficiencies and rapidly produce complete and reliable information.  Recommends enhancements as appropriate
⦁    Educates CLD leaders on trends and advances in learning measurement; recommends investments (technology, training, etc.) to ensure CLD stays on the leading edge vs. industry peers 

Note:  While this role is not intended to create or maintain measurement reports or dashboards, those responsibilities will be required until enterprise-level data initiatives are completed.  Strong knowledge of business intelligence software such as Tableau will be required for the selected candidate

Supervisory Responsibilities:
This job will supervise the efforts of one direct report. 

Compensation Data

Compensation range for this position is $75,900-$120,000 annually.  Offer will be made based on experience and qualifications.

Job Qualifications

Education and Experience 
⦁    Bachelor’s degree plus 5 or more years of related experience in a hands-on, data analytics or learning measurement role

⦁    Business intelligence software experience (Tableau, Power BI, or SQL)
⦁    Working knowledge of SAP – Success Factors LMS administration

Functional Skills
⦁    Demonstrated ability to lead and develop more junior team members in an agile, highly dynamic work environment
⦁    Ability to analyze, synthesize, and explain large data sets, utilizing data visualization and other techniques, resulting in actionable insights and recommendations
⦁    Excellent interpersonal, cross-cultural communication (written and verbal), organizational, and problem-solving skills
⦁    Advanced knowledge of the Microsoft Suite of business software
⦁    Ability to apply systems thinking and think strategically, conceptually, analytically and creatively, in order to effectively manage projects 
⦁    Ability to assist leadership in decision making and achieving business unit objectives
⦁    Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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