Willis Towers Watson

Change Management and Communication Lead Consultant

Posted on Jul 25 New York, NY 133 views

As a Senior Associate/Associate Director within our Communication and Change Management practice, you will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

The Role

To be effective in this role, you will need strong business acumen along with confidence to interact with key client contacts, manage teams and build a trusted advisor status. You will also need to be comfortable in navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.

  • Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

  • Develop insights related to change management risks and impacts, and communicate those insights clearly and succinctly

  • Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration

  • Manage projects and client expectations, and raise appropriate issues to Directors

  • Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams

  • Partner with analyst and associate-level team members to review work, provide guidance and insight

  • Contribute to the learning and development of team members through “on the job” feedback

  • Contribute to the development of intellectual capital, new tools and approach

The Requirements

  • 5+ years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms or is a plus

  • Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions

  • Strong writing and oral presentation skills; ability to assimilate technical information and draft communications to make the content understandable and consumable for audiences not familiar with the content

  • Knowledge of the production process (for paper-based materials)

  • Experience working with graphic designers to craft the “look and feel” of the communication platform

  • A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise

  • Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)

  • Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

  • Ability to draw conclusions from data in a logical, systematic way

  • Understanding of agile principles and design thinking

  • Availability to travel on an as-needed basis

  • Bachelor’s degree (advanced degrees preferable) in liberal arts, graphic design, business or technology

EEO, including disability/vets

More From Willis Towers Watson

Consultant- Health and Benefits

Posted on Aug 19 Irvine, CA 283 Views

Communications Coordinator

Posted on Aug 19 Salt Lake City, UT 298 Views

Cloud System Architect

Posted on Aug 11 Fort Lee, NJ 82 Views

Client Manager - Personal Lines

Posted on May 26 Los Angeles, CA 163 Views

Campus Recruitment Coordinator Intern

Posted on Aug 3 Cleveland, OH 245 Views

Related Job Listings

Willis Towers Watson

Consultant- Health and Benefits

Posted on Aug 19 Irvine, CA 283 Views

Willis Towers Watson

Voluntary Benefits Consultant - Tampa

Posted on Jul 23 Tampa, FL 235 Views

Willis Towers Watson

Defined Contribution Senior Analyst

Posted on Jul 23 Atlanta, GA 249 Views

Willis Towers Watson

Health and Benefits Analyst

Posted on Jul 23 Denver, CO 340 Views

Willis Towers Watson

Health & Benefits Consultant

Posted on Jul 23 New York, NY 205 Views