Casualty Post-Deployment Program Manager (Remote/Home-Based Worker)
Posted on Sep 10 Northbrook, IL 1 view
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
The Project Management Function is responsible for designing, developing, managing, supporting or leading projects impacting the Claims business as a whole and/or more than one product or channel. Management within the function includes analyzing business results and developing action plans to achieve business objectives; providing direct management to employees in a department or sub-group within the function; participating in performance reviews; coordinating employee schedules and workloads; providing coaching, mentoring, and feedback; and participating in and making recommendations regarding hiring, termination, promotion or demotion.
This job is responsible for leading key, highly complex, or mission-critical projects and initiatives that have countrywide impact for the Claims organization as well as the Allstate Enterprise. The individual is responsible for project results in terms of costs, methods and outcomes, and influences multiple levels of leadership in the organization to execute on key deliverables while collaborating both inside and outside the Claims organization. The individual leads cross-functional teams to achieve project results. The individual also leads and develops a team of analysts and project managers. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Manages and resolves escalated customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; develops and directs business unit action plans
Leads key, highly complex, or mission-critical initiatives, particularly ones that involve technology changes and require persistent attention and effort to influence and drive forward the end result
Establishes project objectives, timelines, risk analysis, milestones, deliverables, and budgets
Develops business plans, objectives, and initiatives for the enterprise related to project objectives
Leads employees who are in Home Office, on temporary assignments and some who do not have previous project management experience
Oversees and directs daily tasks necessary for successful project execution
Drives problem solving and issue resolution to ensure task completion by establishing priorities and resolving conflicts with team members and functional managers
Collaborates with and influences others to drive work through all of the phases of the Allstate Technology process
Oversees and directs the development of large communication packages and detailed reports to leadership; leads meetings to present communications, project status and results
Uses influence and negotiation to convince internal or external contacts to accept proposals and projects where there may be resistance to cooperate or participate
Functions as primary Field resource on project objectives, cost-benefits, and vendor relations
Interacts regularly with senior leaders from throughout the enterprise, including Claims, Technology, Procurement, CTS, Finance, Product, and Human Resources
Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
Effectively coaches and provides development/career guidance for direct reports
Process Design / Improvement
Leads large strategic process reviews using a detailed process design framework
Influences work through all the levels of leadership to achieve a quality work product
Communication / Change Management
Develops methods to update and modernize traditional top-down communication as employees more and more need access to real time information
Leads meetings with business users and recommends practical solutions to address business needs
Partners with other AORs and Technology as needed to present innovative business and technology solutions; influences and gains approval of enhancements or solutions as needed
Oversees and directs the design of system functionality; secures approval of senior-level management for wide-ranging solutions
Leads meetings involving all parties with a vested interest in the solution to provide status and brainstorm solutions to roadblocks
Bachelors degree in related field preferred
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies highly advanced industry knowledge to discipline practices, including best practices, to support the business unit
Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
Applies highly advanced problem solving skills to continuously improve business outcomes
Ability to assist leadership in achieving business unit objectives
Applies highly advanced knowledge of training facilitation and coaching skills
Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork
Compensation range for this position is $91,800 to $159,300 per year, based on experience and qualifications. Other compensation includes AIP bonus.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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