SIU Casualty Customer Service Leader

Posted on Oct 20 Northbrook, IL 112 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

Unexpected events are often unnerving. So, it takes someone special to put the pieces back together for our customers.


This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a SIU Claims Service Leader and be part of our dynamic team!


As a Claims Service Leader, you will lead adjusters in helping them achieve exceptional performance of your business unit’s processes.  You’ll be in charge of encouraging positive behaviors and initiatives in support of the Claims Compass to your staff.


This position supports state of Texas.

This role is not open to the state of CA.

Job Description

A Day in the Life:

Empower staff to empathically meet the needs of their customers by providing them exceptional customer service their claims process. 
Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results, and processes.
Support continuous development to assist the employee in pursuing their career goals
Lead staff effectively using various performance management techniques including checkpoints, goal setting, and PDS’s. 
Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
Make quick, confident decisions and re-evaluate as new information comes in
Follow company, state, and federal compliance rules and regulations while ensuring compliance across business unit.
Address training needs in business unit and provide coaching and mentoring continuously
Problem solving and contributing to team goals by sharing ideas and opinions
Calibrate and partner with other leaders within the organization to drive results and move claims to closure
Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed

This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary. 

Compensation Data

The starting salary for this position is $90,000 per year.  Offer will be made based on experience and qualifications.

Job Qualifications

You’re a great match for this role if you:

  • Have prior experience working in or leading a group of staff in Casualty.
  • Can work on complex assignments and apply analytical problem solving methods
  • Are skilled in negotiations and/or arbitrations and can teach others
  • Work in continuously improving processes and procedures and encourage the same with your staff
  • Value providing an effortless customer service experience
  • Are organized and able to multi-task in a fast-paced environment
  • Are known for being organized and accountable
  • Are known for clear and professional communication – both written and verbal
  • Have a bachelor’s degree and/or prior leadership experience
  • Being bilingual and/or having prior military experience is a plus

We Offer:

  • Competitive salary
  • Generous Paid Time Off
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k) and company-funded pension
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need
  • Recognition and advancement opportunities
  • Learn more about Allstate benefits @

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

More From Allstate

Liability Claim Service Leader

Posted on Nov 4 Northbrook, IL 224 Views

Esurance Liability Claims Service Leader

Posted on Nov 1 Northbrook, IL 191 Views

Product Manager - Artificial Intelligence Solutions (Remote/Home-Based Worker)

Posted on Aug 13 Northbrook, IL 127 Views

Trial Counsel - Memphis

Posted on Oct 29 Memphis, TN 275 Views

Investments Project Management Consultant (Remote - Home Based Worker)

Posted on Oct 27 Northbrook, IL 315 Views

Related Job Listings


Liability Claim Service Leader

Posted on Nov 4 Northbrook, IL 224 Views


Esurance Liability Claims Service Leader

Posted on Nov 1 Northbrook, IL 191 Views


Field/Virtual Property Adjuster - Columbus, OH - $5000 - Sign On Bonus!

Posted on Oct 8 Columbus, OH 221 Views


Alternate Transportation Consultant - Remote/Home based worker

Posted on Oct 8 Carefree, AZ 184 Views

The Travelers Companies, Inc.

Inside Auto Appraiser

Posted on Aug 11 Richardson, TX 125 Views