Willis Towers Watson

Aerospace Client Service and Delivery Analyst

Posted on Jan 28 New York, NY 10 views

This is an exciting opportunity to join Willis Towers Watson Aerospace, a specialist division of Willis Towers Watson Group. The Analyst, Client Service & Delivery - Aerospace is responsible for assisting with servicing of existing business with assigned aviation accounts and to maintain the relationship between the local offices and assigned clients. If you are an aviation enthusiast looking to join a growing organization with unlimited growth potential, this may be the perfect opportunity for you!

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

The Analyst, Client Service & Delivery - Aerospace is responsible for collections, record keeping, and quality of service provided to clients so that the business is profitable. The position does not require travel but does include social interaction at industry events / meetings.

  • Delivers the agreed upon

  • Provides customer service, including resolving customer inquiries and problems

  • Assists Associates developing account strategies, presentations, and other forms of communication with client

  • Assists Associates with preparation of underwriting submissions and proposals

  • Maintains account documentation and correspondence

  • Prepares and issues certificates of insurance

  • Considered an expert in client service administration; resolves sensitive and/or complex issues with little precedent

  • Suggests improvements to processes and solutions

  • Acts as a lead coordinating the work of others (but not a supervisor).

The Requirements

  • 5 years’ experience within the insurance industry; preferred

  • Aviation experience; preferred

  • Appropriately Licensed; preferred

  • Knowledge of Aviation Insurance and/or Brokerage business; preferred

  • Knowledge of principles and processes of business management

  • Knowledge of principles and methods involved in selling services

  • Ability to establish and maintain working relationships

  • Ability to identify and find essential information

  • Ability to sell or influence others

  • Quantitative/analytical abilities

  • Strong software proficiency – Microsoft Office Suite – Word, Excel, PowerPoint

  • Strong Interpersonal and organizational skills

  • Strong verbal and written communication skills

  • Active Listening and critical thinking/logical reasoning skills

  • Problem solving and decision-making skills

Salary range and benefits information for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to the location of the role, individual competencies, education/professional certifications, experience, performance in the role, and potential for revenue generation (Producer roles only).


The base compensation range being offered for this role is $55,000 - $85,000

This role is also eligible for an annual short-term incentive bonus

Company Benefits

Willis Towers Watson provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave)

Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

WTW may be subject to employment-related COVID-19 vaccination mandates from time to time in certain jurisdictions that may require certifying and providing documentation of vaccination against COVID-19 to work in a WTW office.

EOE, including disability/vets

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