Willis Towers Watson
Aerospace Client Service and Delivery Analyst
Posted on Jan 28 New York, NY 10 views
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Analyst, Client Service & Delivery - Aerospace is responsible for collections, record keeping, and quality of service provided to clients so that the business is profitable. The position does not require travel but does include social interaction at industry events / meetings.
- Delivers the agreed upon
- Provides customer service, including resolving customer inquiries and problems
- Assists Associates developing account strategies, presentations, and other forms of communication with client
- Assists Associates with preparation of underwriting submissions and proposals
- Maintains account documentation and correspondence
- Prepares and issues certificates of insurance
- Considered an expert in client service administration; resolves sensitive and/or complex issues with little precedent
- Suggests improvements to processes and solutions
- Acts as a lead coordinating the work of others (but not a supervisor).
5 years’ experience within the insurance industry; preferred
Aviation experience; preferred
Appropriately Licensed; preferred
Knowledge of Aviation Insurance and/or Brokerage business; preferred
Knowledge of principles and processes of business management
Knowledge of principles and methods involved in selling services
Ability to establish and maintain working relationships
Ability to identify and find essential information
Ability to sell or influence others
Strong software proficiency – Microsoft Office Suite – Word, Excel, PowerPoint
Strong Interpersonal and organizational skills
Strong verbal and written communication skills
Active Listening and critical thinking/logical reasoning skills
Problem solving and decision-making skills
Salary range and benefits information for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to the location of the role, individual competencies, education/professional certifications, experience, performance in the role, and potential for revenue generation (Producer roles only).
The base compensation range being offered for this role is $55,000 - $85,000
This role is also eligible for an annual short-term incentive bonus
Willis Towers Watson provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave)
Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
WTW may be subject to employment-related COVID-19 vaccination mandates from time to time in certain jurisdictions that may require certifying and providing documentation of vaccination against COVID-19 to work in a WTW office.
EOE, including disability/vets