Willis Towers Watson

Associate, Client Service & Delivery - Aerospace

Posted on Jan 28 New York, NY 4 views

This is an exciting opportunity to join Willis Towers Watson Aerospace, a specialist division of Willis Towers Watson Group. The Associate Client Service & Delivery is the person is responsible for securing the renewal of existing business with assigned aviation accounts and to maintain the relationship between the local offices and assigned clients. The Associate also monitors insurance and risk management needs, recommends appropriate coverage and contributes to the sales process with development of prospective with existing clients. The position requires some travel and social interaction at industry events / meetings.

The Associate is also responsible for collections, record keeping, and quality of service provided to clients so that the assigned book of business is profitable.

If you are an aviation enthusiast looking to join a growing organization with unlimited growth potential, this may be the perfect opportunity for you!

The Role




  • Contacts existing clients to ensure quality service is being delivered

  • Identifies and monitors insurance and risk management needs of prospective or current clients

  • Conducts needs assessment with current and potential customers

  • Facilitates new business through networking, prospecting and communicating with current clients

  • Identifies and presents appropriate services to client

  • Participates in targeted public relations activities

  • Maintains extensive market relationships

  • Develops account strategies, presentations, and other forms of communication with client

  • Prepares and delivers underwriting submissions

  • Maintains account documentation and correspondence

  • Negotiates responsive programs and service agreement rates

  • Provides customer service, including resolving customer inquiries and problems

  • Establishes procedures for claims administration and loss prevention activity



The Requirements




  • 5 years’ experience within the insurance industry; preferred

  • Aviation experience; preferred

  • Appropriately Licensed; preferred

  • Knowledge of Aviation Insurance and/or Brokerage business; preferred

  • Knowledge of principles and processes of business management

  • Knowledge of principles and methods involved in selling services

  • Ability to establish and maintain working relationships

  • Ability to identify and find essential information

  • Ability to sell or influence others

  • Required Skills:

    • Interpersonal

    • Quantitative/analytical

    • Software proficiency – Word processing, Spreadsheet, Presentation

    • Verbal and written communication

    • Active Listening

    • Critical thinking/logical reasoning

    • Problem solving and decision making

    • Organization





Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.



EOE, including disability/vets

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