Willis Towers Watson

Region Sales Operations

Posted on May 6 New York, NY 270 views

The Role

This role is the strategic partner to Region and Market Leaders by driving the execution of the go-to-market strategy and growth activities across markets and regions. Region Leads will drive the analysis, progression and consistency of the regional strategy across segmentation and industry while providing direction to supporting roles and collaborating with other Sales Operations LOB leads.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.


  • Responsible for Sales Operations coordination of national and regional growth activity to uphold consistent delivery

  • Deliver insights and partner with sales leadership and marketing to identify annual growth themes

  • Liaise with sales leadership teams to understand growth priorities and translate those priorities into activity through growth planning, account planning and sales campaigns

  • Partner with Growth Enablement Leader to identify local products, services, and solutions that are scalable at a geography level

  • Lead consistent approach regionally to ICF and NPS and manage execution locally

  • Deliver client monitoring themes regionally and execute action plans against thematic feedback

  • Create a regional community of Sales Operations colleagues to drive efficiencies against growth activities

  • Ensure data integrity within ECS and CRM(s) is upheld regionally

  • Validate reporting requests with region finance partners to connect and execute growth initiatives

  • Utilize and partner with COEs to execute marketing, RFP, contracting and reporting requirements

  • Execute and report progression of growth priorities through pipeline reporting in partnership with finance and uphold new business financial discipline

  • Act as an analytical partner for CRM and other sales tools by reviewing utilization and adherence

  • Develop right balance of activities split between colleagues in region, market and offshore

  • Create a community of Sales Operations colleagues to drive Sales Operations activities owned by the region/market

  • Develop and deliver guidance to support consistent implementation of Sales Operations activities

  • Hold markets accountable to consistent quality standards across region

  • Build mechanisms to share best practice and drive a culture of continuous improvement

  • Track Sales Operations KPIs to measure success of local team members

  • Manage and review colleagues in Sales Operations region function

  • Actively develop and mentor talent, providing direction, feedback and coaching

  • Share and leverage best practice across WTW to deploy across the region

The Requirements

  • Extensive senior operations leadership experience with a track record of sales and client management expertise

  • An ability to build, maintain and manage teams

  • Strong project management and analytical skills with ability to successfully communicate across multiple stakeholder groups

  • Strategic thinker

  • Ability to coordinate teams across WTW segments, functions and geographies

  • High level of business acumen

  • Ability to influence key stakeholders at all levels of the organization

  • Team-oriented and collaborative

  • Broad understanding of WTW capabilities and expertise

WTW Mission

  • A One WTW Mindset

  • Value Driven

  • Leadership resolver – Result Oriented

  • Passion about our Vision – Growth – Transform and Simplify

  • Inclusive and Diverse Leadership

WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets

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