Willis Towers Watson

Client Success Manager - Rewards Data & Intelligence

Posted on Jun 24 White Plains, NY 116 views

The Role

The Client Success Manager is responsible for supporting a select group of global clients determined by either geography or industry. Role will include supporting the client on the survey participation process for the countries to which they subscribed in the their global data agreement, maintain existing business relationships with global clients, deliver training on our client web-based delivery tools, contributing to client webinars and other administrative duties as required. This position requires product sales and servicing experience, a high desire to learn, self-motivation, and a basic understanding of how our survey data influences compensation planning.

Relationship Building & Client Servicing

  • Manage participation process for both global data agreement (GDA) and local clients

  • Assist with job matching, data submission, data cleaning, queries and interpretive/utilization assistance

  • Respond to second level queries and more complex questions

  • Support Business Development/Account Management to identify key targets for expanding our product portfolio with the client

Identify Additional Sales Opportunities

  • Contribute to the GDA revenue goal by supporting Renewing GDA's and upselling products.

  • Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities

Survey Development

  • Develop approaches to promote surveys to target participants in industry surveys and build relationships

  • Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration

Training and Development

  • Organize and lead job match meetings

Conduct detailed training sessions and demos in our client facing online tools for clients and consultants

The Requirements

  • Experience in a corporate environment, selling or delivering customer service

  • Compensation knowledge preferred

  • Proven track record of maintaining and growing business relationships

  • Excellent listener – able to probe, understand the issues, and respond with correct solutions

  • Strong analytical skills

  • Must be client focused and have excellent client relationship management skills

  • Demonstrated ability to perform in a team environment

    Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

    EEO, including disability/vets

More From Willis Towers Watson

Senior Health and Benefits Analyst

Posted on Dec 22 Southfield, MI 195 Views

Cargo Broker Trainee

Posted on Jun 17 New York, NY 318 Views

Change Management EX Consultant , Associate Director

Posted on Oct 8 Dallas, TX 254 Views

Employee Experience Communication Internship - Boston - Summer/Fall 2022

Posted on Jun 17 Boston, MA 356 Views

Forensic Accounting Consultant

Posted on Jun 17 New York, NY 244 Views

Related Job Listings

Willis Towers Watson

Change Management EX Consultant , Associate Director

Posted on Oct 8 Dallas, TX 254 Views

Willis Towers Watson

Caribbean Placing Broker

Posted on Jun 16 Miami, FL 219 Views

The Travelers Companies, Inc.

Director, Parking & Transportation

Posted on Jun 21 Hartford, CT 250 Views

The Travelers Companies, Inc.

Manager, International Finance

Posted on Jun 17 Hartford, CT 221 Views

The Travelers Companies, Inc.

Director, Actuarial & Analytics

Posted on Jun 17 Hartford, CT 193 Views