Willis Towers Watson
Client Success Manager - Rewards Data & Intelligence
Posted on Jun 24 White Plains, NY 116 views
The Role
The Client Success Manager is responsible for supporting a select group of global clients determined by either geography or industry. Role will include supporting the client on the survey participation process for the countries to which they subscribed in the their global data agreement, maintain existing business relationships with global clients, deliver training on our client web-based delivery tools, contributing to client webinars and other administrative duties as required. This position requires product sales and servicing experience, a high desire to learn, self-motivation, and a basic understanding of how our survey data influences compensation planning.
Relationship Building & Client Servicing
- Manage participation process for both global data agreement (GDA) and local clients
- Assist with job matching, data submission, data cleaning, queries and interpretive/utilization assistance
- Respond to second level queries and more complex questions
- Support Business Development/Account Management to identify key targets for expanding our product portfolio with the client
Identify Additional Sales Opportunities
- Contribute to the GDA revenue goal by supporting Renewing GDA's and upselling products.
- Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
Survey Development
- Develop approaches to promote surveys to target participants in industry surveys and build relationships
- Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration
Training and Development
- Organize and lead job match meetings
Conduct detailed training sessions and demos in our client facing online tools for clients and consultants
The Requirements
- Experience in a corporate environment, selling or delivering customer service
- Compensation knowledge preferred
- Proven track record of maintaining and growing business relationships
- Excellent listener – able to probe, understand the issues, and respond with correct solutions
- Strong analytical skills
- Must be client focused and have excellent client relationship management skills
- Demonstrated ability to perform in a team environment
Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.
EEO, including disability/vets
