Willis Towers Watson

Assistant Client Services Specialist

Posted on Aug 8 Hartford, CT 192 views

Assistant Client Services Specialists – Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you’re looking to work with a great team of exceptional Property & Casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role




  • Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and / or Client Manager as communicated

  • Ability to understand and interpret the information presented in a bond request

  • Ability to quickly and accurately enter data from a bond request into the bond issuing system.

  • Process renewals, cancellations/Closures, and riders

  • Assist with resolution of client/carrier accounting issues

  • Prepare and submit billing.

  • Report bonds to carriers and associated filing activities.

  • Prepare written correspondence, reports and analysis as needed for management

  • Communicate effectively with clients, client managers and other team members

  • Participate in internal and external meetings

  • Maintain client confidentiality



The Requirements




  • Strong attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to work independently and in a team setting.

  • Strong customer service, presentation and organizational skills.

  • Working knowledge of Microsoft office including Excel, Word, and Outlook.

  • 0-2+ years insurance industry experience related to servicing accounts is a plus.

  • Solid knowledge in EPIC and Surepath

  • Meeting KPI’s - BPH of 2.0 and Quality 97%

  • Growth mindset and critical thinking skills

  • Ability to work independently and in a team setting

  • Goes above and beyond current role requirements



WTW may be subject to employment-related COVID-19 vaccination mandates from time to time in certain jurisdictions that may require certifying and providing documentation of vaccination against COVID-19 to work in a WTW office.



EEO, including disability/vets

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