The Travelers Companies, Inc.

Technology Operations Director

Posted on Aug 9 Hartford, CT 201 views

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$97,300.00 - $160,500.00

Target Openings


What Is the Opportunity?

The Claim Technology Analytics Value Stream (AVS) is seeking a Technology Operations Director (Director, Strategic Initiatives). They will lead planning & execution functions with accountability to drive effective execution of departmental projects and initiatives enabling successful achievement of business plans. This leader will be responsible driving various strategic initiatives, financial planning, and operational execution.

What Will You Do?

  • Support Operations and maintain cross-discipline expertise in Strategy, Execution & Agile Practices, Claim Business, Engineering, and Architecture
  • Develop, Support and Execution of assigned Operations strategies and adherence of strategic vision
  • Monitor and report on Value Stream financials including resource and chargeback
  • Develop campaigns to increase adoption of learning and workforce management resources

Incident Management

  • Ongoing understanding of the Travelers analytic technology ecosystem, business, and industry trends
  • Identify and implement or enhance controls to ensure stability (incident reduction and improve resolution times), transparency, and auditability of changes in or impacting the AVS technology ecosystem
  • Understand additional operational excellence capabilities that specific technology advancements enable and drive adoption

Workforce Planning

  • Facilitate Hiring Team and Circle Workforce Planning events each Program Increment (PI)
  • Implement/Partner on automated workforce planning tool solutions
  • Implement/Partner on AVS employee recognition and immersive learning programs
  • Support Scrum Masters and Team Leads on AVS Team Upskilling

Knowledge Management

  • Develop and maintain the Knowledge Management strategy for AVS and approach (SharePoint Online, MS Teams, Confluence etc.)
  • Accountable for currency of operational policy, procedures, and practices documentation
  • Develop and build a Learning culture to ensure continuous learning is expected, rewarded, and recognized
  • Identify industry trends and leverage architecture and engineer roadmaps to ensure learning solutions are available to upskill workforce

Workforce Experience

  • Develop and manage Onboarding Strategy for new hires based on role (Data Engineers, Software Engineer, Scrum Master etc.)
  • Request systems access/onboarding for non-employee resources
  • Ensure managers have resources available and support to onboard new employees

What Will Our Ideal Candidate Have?

  • Bachelor's degree in a related field preferred
  • 5 years of project management experience preferred
  • Strong understanding of insurance industry and market dynamics
  • Strong organization and communication skills
  • Experience working with project-management methodologies and Agile principles
  • Experience in developing strong, trusted partnerships with senior executives and constituent partners
  • Ability to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization
  • Systemic thinker with strategic planning expertise, readily sees patterns and connections in a complicated environment
  • Demonstrated ability to put strategic plans into action
  • Strong facilitation and conflict resolution skillset
  • Experience managing multiple complex projects simultaneously
  • Strong analytical and problem-solving skills
  • Understanding and appreciation for business, business intelligence/analytics, and technology components of program/portfolio management
  • Strategic Thinking, Problem Solving & Decision Making skills and demonstrates advanced analytical skills dealing the issues with less clarity or appear contradictory
  • Broad conceptual understanding of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required to support assigned systems and projects
  • Suggests solutions that make sense and are in line with future technology direction
  • Keeps all areas informed of developments affecting their function
  • Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience
  • Able to develop solutions by applying accepted processes
  • Able to create new approaches to leverage technology from abstract information
  • Sees the big picture and is fully aware of technology and business directions
  • Manages cross-functional objectives/priorities
  • Results reviewed periodically according to predefined objectives
  • Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization
  • Insures all planning done is supportive of the business strategic plans
  • Maintains accountability
  • Completes projects accurately and on time
  • Critical planning is required as modifications are difficult and costly and may impair achieving of departmental/corporate objectives
  • Change requires reassessing and adjusting tactical and/or operational direction
  • Knowledge of Agile methodology and ability to apply them to projects of moderate complexity

What is a Must Have?

  • Bachelors degree
  • 5 years of strategy or project delivery experience

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

More From The Travelers Companies, Inc.


Posted on Aug 19 Phoenix, AZ 327 Views

Experience Design Lead - Digital Experience Platform & CMS

Posted on Jul 25 Hartford, CT 233 Views

Associate Account Executive/Underwriter - Public Company Liability

Posted on Jul 25 Chicago, IL 224 Views

Account Underwriter, Private and Non-Profit Management Liability

Posted on Jul 26 Pittsburgh, PA 277 Views

Account Executive / Underwriter, Public Sector

Posted on Jul 26 Hartford, CT 268 Views

Related Job Listings

The Travelers Companies, Inc.

Creative Director, Experience & Transformation

Posted on Jul 28 Hartford, CT 252 Views

Willis Towers Watson

Director, US Retirement Benefits

Posted on Aug 5 Nashville, TN 268 Views

Willis Towers Watson

Client Manager

Posted on Jul 29 Tampa, FL 278 Views

Willis Towers Watson

Employee Benefits Project Manager

Posted on Jul 8 New York, NY 191 Views

Willis Towers Watson

Actuarial Manager, P&C

Posted on Jul 28 Arlington, VA 306 Views