Field Auto Technical Adjuster - Detroit, MI
Posted on Nov 7 Detroit, MI 2 views
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:Under limited supervision, the Consultant II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.Key Responsibilities:
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly
- Investigates complex files, reviews damage, take photos, and determines reparability or total loss
- Prepares damage estimates or valuation for complex claims and locates parts
- Evaluates diminished value in a complex claim
- Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
- Negotiates and settles complex claims in accordance with business unit best practices
- Responds to complex arbitration contentions
- Bachelor's Degree or equivalent
- 2 or more years of related experience
- Applies broad knowledge of insurance policy, coverage, and regulation
- Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies broad knowledge of problem-solving and preparation of reports for analysis
- Applies broad negotiation and/or arbitration skills
- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
Compensation offered for this role is $56,600.00-$91,850.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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