Willis Towers Watson

Associate Client Executive

Posted on May 4 Chicago, IL 94 views

-The Role

The Associate Client Executive is responsible for client relationship and strategy at the insurance program level, either in conjunction with a Producer, GCA, CA or independently. The Associate Client Executive marshals WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. Because of the Associate Client Executive’s strong connection to the client’s business and fundamental understanding of its industry, this relationship is a business partnership with client decision makers. Through their understanding of the business, the Associate Client Executive identifies cross selling opportunities and maximizes the profitability of the account.

Colleagues in this role will support assigned external clients and, in limited cases, may include clients with complex programs.

Client facing responsibilities expected to be 80%.

Colleague will be the primary Client Service Strategy lead to 100% of assigned clients.

Colleague may serve as a mentor to peers/Level 53 Sr. CM and/or as a role or coverage Subject Matter Expert.

This is a flexible role offering a remote or hybrid working opportunity in listed locations. Travel to client locations may be required.

  • Retain existing book of business, develop, and strengthen client relationships.

  • Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience.

  • Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence).

  • Build and develop market relationships in collaboration with broking and sales.

  • Increase (maximize) the profitability of the client account & drive retention of that business.

  • In collaboration with producers, actively expand existing client relationships and participate in new business prospecting. 

  • Engage with sales and broking to understand marketplace changes.

  • Design, prepare, negotiate, and deliver fee/compensation agreements to clients.

  • Drives the RFP response process, including review, identification, and coordination of line of business groups, and document ownership.

  • Design and deliver full client presentations/proposals, client advocacy reports, client service plans and schedules.

  • Ensure Group policy requirements (legal, regulatory & compliance) are met

  • Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.

  • Other duties as identified and appropriate.

- The Requirements

  • 6 – 8 years of Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities

  • Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.

  • Ability to interpret, analyze, and present models

  • Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.

  • Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution

  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace

  • Knowledge of commercial insurance renewal end to end process steps and owners

  • Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations

  • Receptive to feedback; critical thinking and problem-solving skills, high adaptability

  • Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively.

  • Excellent project management skills: end to end oversight of large, complex, ambiguous, or multi-dimensional projects

  • Basic MS Office skills and familiarity with other relevant online tools.

  • Insurance broker’s P&C license required.

  • Intellectual curiosity to help develop innovative and creative ideas.

  • Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

EEO, including disability/vets

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