Represented Litigation Bodily Injury Adjuster - Remote

Posted on May 9 Chicago, IL 128 views

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.


We are the Good Hands. We don’t follow the trends. We set them.

Job Summary


As an Experienced Represented Litigation Bodily Injury Adjuster, your focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

Key Responsibilities


  • The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always. 
  • The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
  • The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
  • The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
  • The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Licensing Requirement


  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
  • All required licenses will need to be obtained within 60 days of hire
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
  • This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
Work Location


This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available to California, Alaska, and Hawaii residents. Ideal candidate will be in a Central Standard Timezone. 

When you work from home full time, you’ll need:

  • a home office – a dedicated workspace in your residence that is private and free from distractions
  • a minimum internet bandwidth of 50 MB down/5 MB up
  • appropriate work surface and seating


What will Allstate provide?

  • A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
  • Connectivity reimbursement of $80 per month to offset the cost of internet
Preferred Experience


  • 5 or more years of represented bodily injury claim handling experience with complex/severe injury
  • 2 or more years of litigation claim handling experience
  • Texas claim handling experience preferred 
Functional Skills


  • Proficient communication skills to establish rapport and assess claims accurately
  • Ability to work independently and remotely, while managing time efficiently
  • Familiarity with insurance policies, coverage, and liability determination
  • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
  • Knowledge of innovative tools and platforms for effective claims evaluation
Allstate Benefits


Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 


  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching 
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement 
  • Paid time off
  • Tuition reimbursement 
  • Wellness incentives
  • Allstate Foundation donation match and grant opportunities


To learn more about our benefits and programs visit

Compensation offered for this role is $59,250.00-$85,400.00 per year and is based on experience and qualifications.


Good Hands. Greater Together. ℠


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.



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