The Travelers Companies, Inc.

Director, Operations - Enterprise Talent Management

Posted on Jun 6 Hartford, CT 300 views

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$130,200.00 - $214,800.00

Target Openings


What Is the Opportunity?

At Travelers, we are committed to ensuring that the right talent is available at the right time, for the right purpose. The Enterprise Talent Management (ETM) organization partners with business leaders and human resources business partners to execute talent management best practices to ensure a pipeline of top talent for succession to key roles. As the Director, Operations for Enterprise Talent Management, you will drive the enablement and evolution of our enterprise talent practices through process consistency, technology, and a strong measurement strategy. In this role you will support the advancement of our core enterprise "talent practices" of career and leadership development, performance management, talent calibration, succession management, and talent planning. This role works closely with Enterprise Talent Management Practice Leads and the VPs of Enterprise Talent Management to drive operational excellence in the following areas: measurement and reporting strategy, project management, operational excellence, technology and best practices.

What Will You Do?

  • Support the development and lead the implementation of operational excellence across all ETM talent practice areas, including developing a measurement strategy and dashboard to track ETM’s impact to advance the technology ecosystem in support of enterprise talent solutions.
  • Develop and maintain an Enterprise Talent Management measurement strategy, dashboard, and quarterly reporting cadence to key stakeholders to demonstrate the effectiveness and impact of ETM’s talent practices and identify opportunities for improvement.
  • Manage ETM’s relationship with People Analytics and HR Operations to gain their support and insights for our measurement and reporting strategy, and to maintain alignment with the overall HR measurement strategy.
  • Stay abreast of emerging talent management technologies and software and explore opportunities to integrate new technology, software and AI solutions and advanced analytics into our talent practices and measurement strategy.
  • Work with highly confidential human resources data in accordance with Travelers’ data policies and procedures.
  • Establish, share, and drive consistent project management methodologies, along with standard templates, tools, and resources to improve efficiency and collaboration across ETM.
  • Manage ETM’s relationship with our HR Operations team in identifying repeatable and scalable aspects of ETM’s work to transition for implementation and ongoing execution and maintenance. Document detailed process flows, functional requirements, and specifications for work to be supported by HR Operations.
  • Manage ETM’s relationships with the HR Technology and Enterprise Learning Enablement teams to drive operational excellence and to continue to advance talent practices through leveraging Workday, Degreed and other technology.
  • Utilize external market insights to identify trends and best practices in technology, reporting and analytics and operational excellence to inform our talent practices and their delivery, and share regularly with ETM and others in HR.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's degree in human resources, business administration or related field.
  • Technological mindset with the ability to assess and use state-of-the-art technologies supporting talent and learning practices, and survey and metrics collection, analyses and reporting.
  • Experience leveraging Workday, Degreed, Novo Ed, Perceptyx and/or other talent, learning, and survey tools.
  • Experience capturing metrics and creating reports that drive insights and decision-making.
  • Strong analytical and problem-solving skills.
  • Exceptional skills and experience with project management, program design/management, and change management, including managing multiple competing priorities simultaneously and following through to ensure excellence in execution.
  • Strong working knowledge of Microsoft Teams, Office, PowerPoint, and Excel including building decks, pivot tables, presentations and exhibits and building complex spreadsheets to track and analyze data.
  • Experience working in a highly matrixed environment, with excellent communication skills and the ability to collaborate and influence decisions across all levels of the organization.

What is a Must Have?

  • Bachelor's degree
  • Seven years of Human Resource, Operations and/or Analytics or related experience

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

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