While I think there could be some smoke and mirrors here, looking for a payout from a big company….the comment by the Dunkin’ Donuts rep is ignorant. They hire teenagers, pay them minimum wage and expect perfection everytime? Seems unlikely to me. I have personally seen a Dunkin Donuts employee give a customer a different product because they were out of the requested one (substituted a low-fat blueberry muffin for a regular). It may not seem like a big deal, but sometimes customers do not get “EXACTLY” what they ordered, with or without a crystal ball!
Right, if you have diabetes, you either see what they put in or do it yourself. People don’t listen, and frequently you don’t get what you ask for. Also, if she said “light & sweet” and failed to mention artificial sweetener only,(she is human after all and could have made that mistake)then she got what she asked for & it’s just “he said she said”. I hope the court finds like Mikey says above.
ditto Mikey, if one has a condition, don’t rely on others, do it for yourself and stop taking people to court for something you should be watching out for!
The article doesn’t say what the customer requested, so we don’t know if she got what she asked for. I don’t drink coffee, but when I go with friends they always add their own milk/cream and sugar. I don’t know why DD put anything in her coffee.
The comment from the DD rep was indeed ignorant and shows the wrong attitude. Whomever was at fault, DD should be nothing but apologetic. The problem with the nature of the disease of Diabetes is the tremendously detrimental affect something that seems so harnless to most people can have on a diabetic. My father is diabetic and has struggled his entire life to get wait staff at any restaurant to comprehend the importance of his need for a “diet soda” or a sugar free product or any kind. It is simply not seen as a big deal if they get it wrong. A good manager at any restaurant would know to train their employees to be extremely cautious in this regard and a smart manager would take the burden of getting it right away from the employees and pass it to the customer. (i.e. have cream and sugar available, but NEVER put it in someone’s drink for them)… just good business practice if you ask me….
I’m a coffee drinker, and if I want to add anything to my coffee I will do it myself. This article does not state what the customer requested, and she drank half of the cupp of coffee. The customer stated that she could tell the difference between sugar and artificial sweetner. If she could tell the difference, why did she drink hald of the medium cup of coffee? Places like Dunkin Donuts hire teenagers, and how is the employee to know that the customer has diabetes? This looks like the customer wants a hugs payout from a large corporation.
Speaking as a diabetic, this case makes me ill. A sugar packet contains about 2-4 grams of carbohydrate. Say they put in 2 packets of sugar into that coffee. That is enough carbs to raise someone’s blood sugar about 15 to 25 points. That is not that much. For this woman to become so ill from a stinking cup of coffee, which she did not even finish, proves she was wildly out of control before she walked into DD for her coffee. That is not DD’s fault. I wish I could be DD’s lawyer on this one. Hopefully they will take this all the way and show this woman most likely has a history of very poor control. Diabetes is a condition that requires a vast amount of self managment and self awareness. I would bet this woman takes no ownership of her medical condition. Again, not DD’s fault.
Her symptoms seem to indicate low blood sugar levels instead of elevated levels so I feel that there would be more validity in this case if she went in to the donut shop asking for a donut or a sweetened beverage to help alleviate a drop in blood sugar levels only to be given a drink with artificial sweeteners. High blood sugar levels with inadequate insulin tend to lead to more chronic conditions such as a potential loss of vision over time. I am not a medical provider or expert so my opinion has no merit but such an adverse outcome from an isolated case of drinking a sweetened beverage seems to be a stretch (assuming that she was managing and properly controlling her disease prior to this incident). Let the discovery process begin!
Call me cynical, but the moment I read “the resulting difficulties have deprived Jordan of her usual customary duties, activities, avocations and occupations to her great financial detriment and loss,” I lost some sympathy. Granted, I am only reading just this article, but it already sounds like they are looking to play on a jury’s soft heart and collect a big pay day.
It was also mentioned that she was discharged a few hours later. How badly could she have been injuried?!?!
if you want a drink and you want cream or sugar in it, you should put it in yourself anyways. each person has their own personal preference. now, the article never stated that she could tell the difference in the drink if it had sugar vs artificial. she would have to prove to the jury that she can, then prove that she drunk 1/2 of it why? but the article stated that a security guard found her stumbling and called the paramedics. question: how do we know that it was in the drink and not a doughnut, afterall she was at dd’s? she thinks she may have gotten the wrong drink mix, but where did she sip it? at the store before she left? that could have left her responsible for adding anything to that drink, even when it left the countertop. something missing?!
The reason I don’t go to Dunkin is because they don’t allow the customer to put in their own sweetner/cream (also they are more expensive than Starbucks for regular coffee). Everything is behind the counter and they make it for you. This case may have some merit after all.
This person attorney should not contridicts himself. First he states that the person could not tell the difference in a side by side comparison between sugar and artificial sweetner. Then states the person can tell the difference. Which is true?
Don’t you people ever get coffee at the drive thru? Whether it be fast food or a donut joint, they always hand me the coffee with the cream and sugar in it.
Sorry to be long, but I have a lot to say…As a diabetic, I can tell if it’s a sugar drink, but some are sweeter than others with artificial, depending on that, it may not have been easy to tell just drinking it by itself. In a side by side, if you say one is sweet & one is artifical, I’m 85% positive which is which. Establishments that say they’ll fix your drink any way you like set themselves up for these lawsuits. I don’t know how many times I’ve gone to fast food places, asked for UNsweet tea, and gotten sweet…sometimes I forget to check first and add sweet & low, then realize after a few sips it’s too sweet…guess I should have sued long before now…diabetics normally go into instant shock with low blood sugar, sugar makes it high, and it takes days with straight highs to go into shock…story is fishy in that respect.
Going thru a drive thru window and getting handed a hot cup of coffee with a single serve creamer and some packets of sugar is frustrating. Isn’t that how McDonald’s ended up with their hot coffee suit– the woman spilled while trying to put cream and sugar in while the cup was in her lap?
When a drive-thru employee puts cream and sugar in the coffee for you it creates less of a hazard then giving you a hot beverage and expecting you to remove the lid, tear open sugar packets, stir, and replace the lid without spilling/burning yourself, and all while sitting in the drivers seat of a vehicle.
The Dunkin’s place I buy from has so many stickers on their windows now (warning that their donuts contain gluten, some products contain peanuts and other nuts, etc.) they’ll soon have to make the drive-thru longer so we can read the “Warnings”.
If she was released “in a few hours”, then explain to me how “The resulting difficulties have deprived Jordan of “her usual customary duties, activities, avocations and occupations” to her “great financial detriment and loss,” according to the suit.”
What did she miss a sale at the mall (she was on her way there)?
The sad truth to this story is the lunacy of our court system.
Throw it out, Judge, and charge the customer with court costs!
I’d love to be on jury duty for this case. Can you imagine how much fun it would be to watch the plaintiff’s attorney keep a straight face while presenting this case?
If the woman can’t have as much as a 1/2 teaspoon of sugar, she should always request the sweetner on the side. Sure hope she doesn’t get a dime. Can you imagine how easy it would be for others to file similar claims?
A lot of places try to put the sweetner and cream in for you whether you drive thru or go inside. They do it for the same reason they do everything else, MONEY. I bet they save a bundle. Have you seen people helping themselves to the cream and sugar/artifical sweetner? They act like it’s gold, taking as much as they dare.
However, I almost always ask for it on the side. They’re always happy to do comply.
If I had a condition requiring caution, I’d be that much more careful do it myself.
While I think there could be some smoke and mirrors here, looking for a payout from a big company….the comment by the Dunkin’ Donuts rep is ignorant. They hire teenagers, pay them minimum wage and expect perfection everytime? Seems unlikely to me. I have personally seen a Dunkin Donuts employee give a customer a different product because they were out of the requested one (substituted a low-fat blueberry muffin for a regular). It may not seem like a big deal, but sometimes customers do not get “EXACTLY” what they ordered, with or without a crystal ball!
I agree, Dunkin’ Donuts needs to reassign that spokesperson.
If you have diabetes, you need to put your own sweetener in.
Right, if you have diabetes, you either see what they put in or do it yourself. People don’t listen, and frequently you don’t get what you ask for. Also, if she said “light & sweet” and failed to mention artificial sweetener only,(she is human after all and could have made that mistake)then she got what she asked for & it’s just “he said she said”. I hope the court finds like Mikey says above.
ditto Mikey, if one has a condition, don’t rely on others, do it for yourself and stop taking people to court for something you should be watching out for!
The article doesn’t say what the customer requested, so we don’t know if she got what she asked for. I don’t drink coffee, but when I go with friends they always add their own milk/cream and sugar. I don’t know why DD put anything in her coffee.
A teaspoon or two would not cause this woman to go into “diabetic shock” unless her blood sugar was already through the roof to begin with.
The comment from the DD rep was indeed ignorant and shows the wrong attitude. Whomever was at fault, DD should be nothing but apologetic. The problem with the nature of the disease of Diabetes is the tremendously detrimental affect something that seems so harnless to most people can have on a diabetic. My father is diabetic and has struggled his entire life to get wait staff at any restaurant to comprehend the importance of his need for a “diet soda” or a sugar free product or any kind. It is simply not seen as a big deal if they get it wrong. A good manager at any restaurant would know to train their employees to be extremely cautious in this regard and a smart manager would take the burden of getting it right away from the employees and pass it to the customer. (i.e. have cream and sugar available, but NEVER put it in someone’s drink for them)… just good business practice if you ask me….
I’m a coffee drinker, and if I want to add anything to my coffee I will do it myself. This article does not state what the customer requested, and she drank half of the cupp of coffee. The customer stated that she could tell the difference between sugar and artificial sweetner. If she could tell the difference, why did she drink hald of the medium cup of coffee? Places like Dunkin Donuts hire teenagers, and how is the employee to know that the customer has diabetes? This looks like the customer wants a hugs payout from a large corporation.
Speaking as a diabetic, this case makes me ill. A sugar packet contains about 2-4 grams of carbohydrate. Say they put in 2 packets of sugar into that coffee. That is enough carbs to raise someone’s blood sugar about 15 to 25 points. That is not that much. For this woman to become so ill from a stinking cup of coffee, which she did not even finish, proves she was wildly out of control before she walked into DD for her coffee. That is not DD’s fault. I wish I could be DD’s lawyer on this one. Hopefully they will take this all the way and show this woman most likely has a history of very poor control. Diabetes is a condition that requires a vast amount of self managment and self awareness. I would bet this woman takes no ownership of her medical condition. Again, not DD’s fault.
Her symptoms seem to indicate low blood sugar levels instead of elevated levels so I feel that there would be more validity in this case if she went in to the donut shop asking for a donut or a sweetened beverage to help alleviate a drop in blood sugar levels only to be given a drink with artificial sweeteners. High blood sugar levels with inadequate insulin tend to lead to more chronic conditions such as a potential loss of vision over time. I am not a medical provider or expert so my opinion has no merit but such an adverse outcome from an isolated case of drinking a sweetened beverage seems to be a stretch (assuming that she was managing and properly controlling her disease prior to this incident). Let the discovery process begin!
Call me cynical, but the moment I read “the resulting difficulties have deprived Jordan of her usual customary duties, activities, avocations and occupations to her great financial detriment and loss,” I lost some sympathy. Granted, I am only reading just this article, but it already sounds like they are looking to play on a jury’s soft heart and collect a big pay day.
It was also mentioned that she was discharged a few hours later. How badly could she have been injuried?!?!
Um…badly enough to “have deprived Jordan of her usual customary duties, activities, avocations and occupations…”
Come on Joey, didn’t you read it, she suffers tremendously.
Seems like a case of lack of personal responsibility – it’s like suing mcdonalds for making you fat.
Or making their coffee too hot.
She didn’t notice the difference in taste and drank the whole thing?
if you want a drink and you want cream or sugar in it, you should put it in yourself anyways. each person has their own personal preference. now, the article never stated that she could tell the difference in the drink if it had sugar vs artificial. she would have to prove to the jury that she can, then prove that she drunk 1/2 of it why? but the article stated that a security guard found her stumbling and called the paramedics. question: how do we know that it was in the drink and not a doughnut, afterall she was at dd’s? she thinks she may have gotten the wrong drink mix, but where did she sip it? at the store before she left? that could have left her responsible for adding anything to that drink, even when it left the countertop. something missing?!
If she is a known Diabetic, Then why is she ordering anything from Dunkin donuts?
Don’t forget that DD coffee sux in the first place.
The reason I don’t go to Dunkin is because they don’t allow the customer to put in their own sweetner/cream (also they are more expensive than Starbucks for regular coffee). Everything is behind the counter and they make it for you. This case may have some merit after all.
This person attorney should not contridicts himself. First he states that the person could not tell the difference in a side by side comparison between sugar and artificial sweetner. Then states the person can tell the difference. Which is true?
Don’t you people ever get coffee at the drive thru? Whether it be fast food or a donut joint, they always hand me the coffee with the cream and sugar in it.
Sorry to be long, but I have a lot to say…As a diabetic, I can tell if it’s a sugar drink, but some are sweeter than others with artificial, depending on that, it may not have been easy to tell just drinking it by itself. In a side by side, if you say one is sweet & one is artifical, I’m 85% positive which is which. Establishments that say they’ll fix your drink any way you like set themselves up for these lawsuits. I don’t know how many times I’ve gone to fast food places, asked for UNsweet tea, and gotten sweet…sometimes I forget to check first and add sweet & low, then realize after a few sips it’s too sweet…guess I should have sued long before now…diabetics normally go into instant shock with low blood sugar, sugar makes it high, and it takes days with straight highs to go into shock…story is fishy in that respect.
It’s Bush’s fault.
Going thru a drive thru window and getting handed a hot cup of coffee with a single serve creamer and some packets of sugar is frustrating. Isn’t that how McDonald’s ended up with their hot coffee suit– the woman spilled while trying to put cream and sugar in while the cup was in her lap?
When a drive-thru employee puts cream and sugar in the coffee for you it creates less of a hazard then giving you a hot beverage and expecting you to remove the lid, tear open sugar packets, stir, and replace the lid without spilling/burning yourself, and all while sitting in the drivers seat of a vehicle.
The Dunkin’s place I buy from has so many stickers on their windows now (warning that their donuts contain gluten, some products contain peanuts and other nuts, etc.) they’ll soon have to make the drive-thru longer so we can read the “Warnings”.
I ordered a hot-coffee once and got one that was just luke-warm… Can I sue them and pad my retirement-fund too?
If she was released “in a few hours”, then explain to me how “The resulting difficulties have deprived Jordan of “her usual customary duties, activities, avocations and occupations” to her “great financial detriment and loss,” according to the suit.”
What did she miss a sale at the mall (she was on her way there)?
The sad truth to this story is the lunacy of our court system.
Throw it out, Judge, and charge the customer with court costs!
Comment made by the Dunkin rep was hilarious and they deserve a raise. These suits are getting out of hand.
I’d love to be on jury duty for this case. Can you imagine how much fun it would be to watch the plaintiff’s attorney keep a straight face while presenting this case?
If the woman can’t have as much as a 1/2 teaspoon of sugar, she should always request the sweetner on the side. Sure hope she doesn’t get a dime. Can you imagine how easy it would be for others to file similar claims?
A lot of places try to put the sweetner and cream in for you whether you drive thru or go inside. They do it for the same reason they do everything else, MONEY. I bet they save a bundle. Have you seen people helping themselves to the cream and sugar/artifical sweetner? They act like it’s gold, taking as much as they dare.
However, I almost always ask for it on the side. They’re always happy to do comply.
If I had a condition requiring caution, I’d be that much more careful do it myself.