Report: Nearly 20% of Customers Consider Switching Insurers After Collision

January 9, 2007

  • January 9, 2007 at 10:42 am
    Kegley, Deborah says:
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    Life, career, resistance to a lousy worker\’s compensation claim! Might have told me Cal-Comp Ins. I was entered in the 1975 Brazilian Grand Prix, instead of a 1-26-1996 Grand Pricks.

    No wonder I am on welfare, medi-cal and your NFC, AFC version of A.F.D.C.

    arguments against the \”total welfare state\”. From today to tubingen 1966.

    Zurich Insurance, State Farm Insurance, you might want to reconsider your sagittal suture position.

    Mrs. Bush to son George,
    What about the faaaaaaaamily Geeeeeeogre?

    Had enough of your family, Skull & Bones, HSI, Foundation H, Total welfare to you! And you too Saudia F-H Headquarters.

    http://en.wikipedia.org/wiki/Sagittal_suture

    State Farm Insurance, you should seek immediated medical attention.

  • January 9, 2007 at 10:54 am
    Pud says:
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    Well we now have the opportunity to see what the Dem\’s can do. They have talked the talk so now let\’s see them walk the walk!

  • January 9, 2007 at 12:04 pm
    Neal Bobb CLU says:
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    What a nightmare that was. Now I\’m with Progressive.

  • January 9, 2007 at 12:45 pm
    anonymous says:
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    hey, you think that\’s bad – I was an agent for them for 29 years!

    Now I am an agent for Progressive.

    I am much happier, and I am sure you will be, too.

    Plus I save about 1/3 on my premiums.

  • January 9, 2007 at 12:48 pm
    Ernie Forrester says:
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    Switched to Progressive due to the way they do claims – was with State Farm when we had a claim – we were with State Farm and the other party also – didn\’t like the way they kept switching you from one claim rep to another & then had complaints about the body shop – even the adjustor stated that they didn\’t do a good job.

  • January 9, 2007 at 12:55 pm
    Happy now says:
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    I actually had Progressive too, and switched to GEICO after seeing how they treated me. Maybe you guys should check them out – seemed to have very similar prices at least for me

  • January 9, 2007 at 1:01 am
    Norman Bates says:
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    Look below and find out the Geico is a sponsor of this website/survey! Funny isn\’t it.

  • January 9, 2007 at 1:24 am
    Jeff the Cynic says:
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    …. And you people are probably in The Business! You should know better than to buy based on price alone. Cheap is most often a package of minimal coverage and marginal services with a pretty advertising bow to attract the desperate.

    Call your LOCAL independent agent! They have a vested interest in developing a long-term relationship to please you.

  • January 9, 2007 at 1:33 am
    Joe says:
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    You will be satisfied only if you select one of Progressive\’s preferred body shop. Other than that, good luck. Progressive hire non-experience adjusters in order to cut their expenses. It usually take a week for an inspection, then, another 3-4 days for supervisors approval on estimate. Can you imagine? Also, you may want to stay away from Allied.

  • January 9, 2007 at 1:44 am
    Bob says:
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    Try asking one of these companies to put in
    Original Manufactured Parts or even new ones.

  • January 9, 2007 at 1:49 am
    Dredded 21st Century says:
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    They are the worst auto carrier when it comes to claims handling. How do they stay in business? Their current policyholders must never have had them handle (using the term loosely) a claim. DO NOT insure with them, and if you have a policy now, get out at renewal.

  • January 9, 2007 at 1:51 am
    Rick says:
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    Go Gecko?? Pay 20% more for less – not a good deal with GEICO. Claim service also stinks.

  • January 9, 2007 at 1:54 am
    Getting what you pay for says:
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    Jeff has it right. If you are in the business and still choose a direct writer, be prepared to tell them how to handle your claim the right way. Using preferred shops helps. They just need a little assistance! (Faceitiously)

  • January 9, 2007 at 1:55 am
    Staying put says:
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    If 20% of folks switched carriers after their accident, that means that 80% of us were very happy with our carriers! I can understand frustration if you are getting a raw deal…. But there are also people who won\’t be satisfied no matter what is done for them!

  • January 9, 2007 at 2:04 am
    anon says:
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    JD Powers is a Joke,says who
    Most Amica clienst have never been with another company an do not know better or USAA
    They do not know what help and service truely are

  • January 9, 2007 at 2:16 am
    Hal says:
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    I found this great, small auto insurance provider who has the financial resources of the big companies, but functions with the speed and customer service of a small business. They are called Unitrin Specialty. Go to their website and find a local independent agent in your area. Great claims service, no hassles.

  • January 9, 2007 at 3:34 am
    Joe says:
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    Hal, you must be employee of Unitrin Specialty, aka FIC. With only $20 rental reimbursement option, you can rent only the smallest vehicle you possiblely can find. No thanks Unitrin. Also, the claim service is no better than Farmers or Progressive.

  • January 9, 2007 at 3:43 am
    Hal says:
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    Joe, please learn to SPELL. Start with the word, possiblely.

  • January 9, 2007 at 4:04 am
    cheap shot, hal says:
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    What a cheap shot. Hal is just adding a post to the mix & can\’t resist taking a shot about spelling of all things!! Way to go.

  • January 9, 2007 at 4:12 am
    Joe says:
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    Hal, I admit I have long way to go, but at least you understood my point, right? or should I attach Unitrin\’s guideline and exclusion.

  • January 9, 2007 at 4:18 am
    agent with brain says:
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    You people who have Prog or the gecko are part of the problem, not the solution. You are willing to sell yourself cheap while competing with your own company who is direct marketing both behind your back and in front of your face. You are happy only because ignorance is bliss. Get yourself a real career – like selling used cars.

  • January 9, 2007 at 5:36 am
    Pud says:
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    I would like to know under what controls and which geographic area was researched?
    No mention of that!
    Maybe the reason premium increases didn\’t occur is because most insurers have seen THE MOST PROFIT they have seen in 20 years and have hedged staff to an alltime low.
    Competitive pricing as well as varying automobile policies that are taylored for individuals based on how much they can afford to pay for a premium has some influence on the outcome of the survey too.
    No one insurance company is bad unless they provide hideous service and that has everything to do with satisfaction results.
    Pay whatever is needed which is the way all claims should be handled and you\’ll have high customer satisfaction.
    Contract of utmost god faith,double standard sentence.

  • January 9, 2007 at 5:41 am
    Larry says:
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    Unitrin Specialty is a non standard auto policy. Nobody in their right mind who qualifies for a preferred auto policy should be in this market.

  • January 10, 2007 at 8:32 am
    Teresa says:
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    I have an agent who REALLY cares and guided me through the whole claims process. They explained everything and called back to make sure that everything was going smoothly through out the process.
    American Family Insurance is THE BEST!!!

  • January 10, 2007 at 11:47 am
    Jeff says:
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    Yeah right! I had a client rear-ended by an American Family insured. About a $900 claim. The two adjusters went to the body shop, took out a tape measures and declared that their client could\’t have done the damage and paid about $300 of the claim. There was no prior damage and the repair shop owner just shook his head and actually took care of my client fully anyway. What a cheap outfit!

  • January 11, 2007 at 7:14 am
    Jim says:
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    What specific things caused your switch from Farmers? I have them now and was just wondering. Jim

  • January 15, 2007 at 12:00 pm
    steved says:
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    I have been an independent agent 26 yrs. I find all companies do a poor job on claims. Most company tell us as Agents stay out the claims process, thats their job, of course i tell them i wouldn\’t be in their business of claims if they would take care of my client. Untrin adjustor told me Insured he was deducting 10% from the claim due to Agent intefference. She couldnt get that in writing from adjustor,,, i tried. Progressive is the best I have found,,,USING the preferred body shops. Other wise they are about the same as others.
    Someone said stay away from the direct sellers,,, even Unitrin has a direct sell line,,,, they ALL are doing it.

  • January 20, 2007 at 7:28 am
    T says:
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    I find that hard to believe. Maybe the body shop was charging too much , if they believed that their client didn\’t do it, they wouldn\’t have paid anything.

  • January 22, 2007 at 12:06 pm
    Jeff says:
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    Yes, I found it hard to believe and so did the body shop owner. But they said that ALL the damage could not have been done by their unsured, though there was no prior damage before my client was hit. And at $900 for being rear-ended, thats a prety minamal amount of dameage to take care of.

  • March 15, 2007 at 6:24 am
    Michael says:
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    How great is Farmers at handling their claims? Because if I work for Farmers as an agent I would like to know that my clients are taken care of. How do I become an independent agent?



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