Any business can hire them to say anything. Thus, their credibility is zero. I have emailed them several times asking their sources of income. Must be secret…..
In other news a recent $8,500,000 survey has determined that bears crap in the woods and frogs eat flies. We now return you to your regularly-scheduled programming…
While this may not be breaking news for us old timers….it should be a wake up call for agency owners to remind their employees that customer service makes a difference in retention…rentention helps profit sharing and ultimately an agency’s reputation.
A senior VP of a very large american international group of companies told me once that at the executive levil, they only see policy holders as part of a $100,000.00 block of business. Their only concern is whether that block made money or lost money. If the consumer’s experience translated into business flowing into service oriented companies and agencies, this report would have a significant impact. Unfortunately, I think most people just end up trading one crappy company for another. The result which the executives count on, is that they just rotate their business and nothing changes.
These company people talk a good game about retention and service but could care less when it comes to actually serving the policy holder.
We as agents are the only ones who care and our livelyhood requires us to give the best service we can. You can only hope that the client sees that you are not the company and gives you the chance to continue to serve them after the company persons screw up.
Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple Will let me tell you If your life has been hard and you do have a policy your not going to be cover by State Farm if they have LL working for them. YOU CAN Lots of LL work for State Farm
policy?
Huh? Did LL get a high school diploma? He needs to re-read his post. “Will” let me tell you…..that should be “Well”…. and “If you do have a policy, YOUR…” that should be you’re. What, by the way is a “diplomarea” anyway….. And check some research to find out what the average reading level is for people in this country!!!
poor customer service switch …
poor customer service switch …
Why is that nearly 75 percent of those who shop because they have experienced poor customer service switch …
Tell more……….This Story is not over it has more. Do not Tell half of the story give up the bad guys. . It,s about all of us . Stop this crime to all of us WE are alive for a short time. Greed will not work. 70% is really really;;wrong.
What have you done to make thing,s better. check some research to find out what the average reading level is for people in this country!!! YOU have-a right to make fun of me go ahead it will not stop me. I do matter to a lot of people- YOU can Research the reading. I will keep doing my research on State Farm- and than ask myself if people can read than why is all of creap going on in this great country?
That only reinforces my comment on their reliability.
If the insurance companies want the numbers to work they will work!
They have that sort of Monopoly money,sadly it’s from all consumers.
They waste more money on messed up things.
There should be Congressional investingations into the corruption.
Good God people, please proof read. Simply cut and paste your editorial comments into a Word program and use spell-check… it may not correct some of pin-headed remarks but at least your views will be legible!
Bad inflection? Hee hee, thanks… happy to see someone enjoy a little humor on a hot day. (I really do live in the Adirondacks, check the weather; it’s hot up here today)
First off WOW that’s a shocker!
Secondly I really don’t believe that J.D.Power & Associates holds the polling power they used to.
It’s obvious these days if someone is not treated well they will do business somewhere else!
Who was the brain surgeon that decided to hire this firm to get this information?
You can get the best recommendations speaking to your family,friends and neighbors.
I sure wish I was that smart to be able to charge for a survey that is so stupid.I guess the insurance industry had to waste money so that they could pass this charge on to consumers.
You want to know what the problem with insurance companies is? They are running short handed! Period! That’s the problem!
When you have one claim rep handling close to 60 claims a day of course your customer service will suffer.
This is a sad reality and it all boils down to $$$$$.
If upper management can’t keep share holder interest then their stock will drop and the BIG FAT BONUS’ that the CEO/CFO gets at the end of the year,approx 7 million per year, in stock options will not be there.
I’ve said it once and I’ll say it again:look at MSN insider trading under any of the major insurers and you’ll see where all the money is going.
The thing that irks me is the insurance companies take out risk policies for high risk areas so they are reimbursed when a large loss occurs such as in New Orleans or Florida until they stop or restructure the way bonus’ are established to the upp chalant nobody wins and the consumer pays.
PLJ, you are painting all insurance companies with the same broad brush stroke, and it does not work that way. I work for a mutual company that does not write in high risk areas, or if they do it is a very small percentage of the market. The company I work for is very, very focused on customer service and satisfaction, and bonuses at almost every level uses customer satisfaction and retention as part of the criteria for bonuses.
The funny thing about most of the posts is that while evidently ALL of you understand the importance of customer service not many seem to want to take responsibility from the article…while I agree that JD may have some credibility issues, the main theory still stands; treat customers (people) with lack of respect and they will spend their $ elsewhere…insurance customers too.
I do not see ins companies (including agents…) doing much to help the situation or even understand it (i.e. what are WE doing wrong/what could WE do better). Both sides (agent and co) would rather sit back and point fingers and laugh at articles that make it real.
To the agent that made a post…have a company survey your customers…I think most would find the results interesting. I would take a hint from GM and Ford…for years they have pointed their fingers at others (I have witnessed this first hand) making jokes, passing the buck etc. When in reality the issues are theirs and they are, like this article, directly “under their noses” they just fail to see them…thanks for reading. (ps…no I do not work for JD)…
Any business can hire them to say anything. Thus, their credibility is zero. I have emailed them several times asking their sources of income. Must be secret…..
In other news a recent $8,500,000 survey has determined that bears crap in the woods and frogs eat flies. We now return you to your regularly-scheduled programming…
If someone had to pay for that information they haven’t been in the insurance business very long.
While this may not be breaking news for us old timers….it should be a wake up call for agency owners to remind their employees that customer service makes a difference in retention…rentention helps profit sharing and ultimately an agency’s reputation.
Doh!
A senior VP of a very large american international group of companies told me once that at the executive levil, they only see policy holders as part of a $100,000.00 block of business. Their only concern is whether that block made money or lost money. If the consumer’s experience translated into business flowing into service oriented companies and agencies, this report would have a significant impact. Unfortunately, I think most people just end up trading one crappy company for another. The result which the executives count on, is that they just rotate their business and nothing changes.
your absolutly correct.
These company people talk a good game about retention and service but could care less when it comes to actually serving the policy holder.
We as agents are the only ones who care and our livelyhood requires us to give the best service we can. You can only hope that the client sees that you are not the company and gives you the chance to continue to serve them after the company persons screw up.
Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple policy?Posted By: LL
Comment:
For a few years now, policies (ISO) have been issued catering to insureds with 8th grade reading level. Can you even read your high school diploma if you can’t handle a simple Will let me tell you If your life has been hard and you do have a policy your not going to be cover by State Farm if they have LL working for them. YOU CAN Lots of LL work for State Farm
policy?
Huh? Did LL get a high school diploma? He needs to re-read his post. “Will” let me tell you…..that should be “Well”…. and “If you do have a policy, YOUR…” that should be you’re. What, by the way is a “diplomarea” anyway….. And check some research to find out what the average reading level is for people in this country!!!
poor customer service switch …
poor customer service switch …
Why is that nearly 75 percent of those who shop because they have experienced poor customer service switch …
Tell more……….This Story is not over it has more. Do not Tell half of the story give up the bad guys. . It,s about all of us . Stop this crime to all of us WE are alive for a short time. Greed will not work. 70% is really really;;wrong.
What have you done to make thing,s better. check some research to find out what the average reading level is for people in this country!!! YOU have-a right to make fun of me go ahead it will not stop me. I do matter to a lot of people- YOU can Research the reading. I will keep doing my research on State Farm- and than ask myself if people can read than why is all of creap going on in this great country?
That only reinforces my comment on their reliability.
If the insurance companies want the numbers to work they will work!
They have that sort of Monopoly money,sadly it’s from all consumers.
They waste more money on messed up things.
There should be Congressional investingations into the corruption.
Good God people, please proof read. Simply cut and paste your editorial comments into a Word program and use spell-check… it may not correct some of pin-headed remarks but at least your views will be legible!
No smart remarks about my last post? Even with a missing word? Gosh, no one appreciates good irony anymore.
I love your wry humor!!
Bad inflection? Hee hee, thanks… happy to see someone enjoy a little humor on a hot day. (I really do live in the Adirondacks, check the weather; it’s hot up here today)
First off WOW that’s a shocker!
Secondly I really don’t believe that J.D.Power & Associates holds the polling power they used to.
It’s obvious these days if someone is not treated well they will do business somewhere else!
Who was the brain surgeon that decided to hire this firm to get this information?
You can get the best recommendations speaking to your family,friends and neighbors.
I sure wish I was that smart to be able to charge for a survey that is so stupid.I guess the insurance industry had to waste money so that they could pass this charge on to consumers.
What a joke!
You want to know what the problem with insurance companies is? They are running short handed! Period! That’s the problem!
When you have one claim rep handling close to 60 claims a day of course your customer service will suffer.
This is a sad reality and it all boils down to $$$$$.
If upper management can’t keep share holder interest then their stock will drop and the BIG FAT BONUS’ that the CEO/CFO gets at the end of the year,approx 7 million per year, in stock options will not be there.
I’ve said it once and I’ll say it again:look at MSN insider trading under any of the major insurers and you’ll see where all the money is going.
The thing that irks me is the insurance companies take out risk policies for high risk areas so they are reimbursed when a large loss occurs such as in New Orleans or Florida until they stop or restructure the way bonus’ are established to the upp chalant nobody wins and the consumer pays.
PLJ, you are painting all insurance companies with the same broad brush stroke, and it does not work that way. I work for a mutual company that does not write in high risk areas, or if they do it is a very small percentage of the market. The company I work for is very, very focused on customer service and satisfaction, and bonuses at almost every level uses customer satisfaction and retention as part of the criteria for bonuses.
The funny thing about most of the posts is that while evidently ALL of you understand the importance of customer service not many seem to want to take responsibility from the article…while I agree that JD may have some credibility issues, the main theory still stands; treat customers (people) with lack of respect and they will spend their $ elsewhere…insurance customers too.
I do not see ins companies (including agents…) doing much to help the situation or even understand it (i.e. what are WE doing wrong/what could WE do better). Both sides (agent and co) would rather sit back and point fingers and laugh at articles that make it real.
To the agent that made a post…have a company survey your customers…I think most would find the results interesting. I would take a hint from GM and Ford…for years they have pointed their fingers at others (I have witnessed this first hand) making jokes, passing the buck etc. When in reality the issues are theirs and they are, like this article, directly “under their noses” they just fail to see them…thanks for reading. (ps…no I do not work for JD)…