Agents’ Top Rated Carriers Make Fast Claims Adjuster Contacts

May 5, 2010

  • May 5, 2010 at 1:35 am
    Guy Hoffman says:
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    We live in a world of “instant gratification”. Regardless of the way things have been done in the past, people today expect “always on” immediate response 24 hours a day, 7 days a week, 365 days a year. Claims handling is no different. The concept of reporting a loss and waiting to hear back from an adjuster within 1 รข€” 2 days is ludicrous. What’s worse and when the policyholder is contacted and the adjuster says he should be able to inspect the loss in a couple of days hence. In today’s age of ubiquitous communications, the ability for carriers to respond to non-catastrophic losses within minutes and hours as opposed to days can differentiate them in the eyes of the agent and policyholder alike.

  • May 5, 2010 at 2:41 am
    M. Prankster says:
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    Had a small fire at one of my insureds, a fraternal club. I told the claims guy, you need to get someone out there right now. There are six public adjusters chomping at the bit, standing right outside the door. The company sent out the claims adjusterm pronto.

  • May 12, 2010 at 6:50 am
    Illinois agency says:
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    General Casualty and QBE with their new small claims unit is the best in the industry today. We put our Personal Lines with General Casualty because there will not be headaches or arguments on small claims. They’ve figured it out.

    Traveler’s? HA! We only sell Traveler’s if the insured threatens to leave us. Price only, and do not expect any claim service out of the big Umbrella.



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