Applied Systems Buys CSR24 Agency Systems Firm Artizan

Insurance technology company Applied Systems has acquired Artizan Internet Services, a provider of Web-based and outsourced customer service and claims technology for property/casualty insurance agencies wanting to offer 24 hours a day/7 day a week services.

Among the software products Artizan brings into the Applied Systems fold is CSR24, which allows agents to offer their insureds agency-branded, online customer service, including on-demand access to their policy information. In addition, CSR24 enables 24-hour claims reporting on the Web and by phone as well as self-service elements, including the ability to print documents such as auto ID cards, policies and many additional documents stored on agency management systems.

“We heard the agent and broker community clamoring for secure 24/7 connection to their own customers, and we knew this was the next level of service we could provide for insurance professionals,” said Applied Systems Chairman and CEO James P. Kellner in announcing the acquisition along with Richard H. Roy, Artizan president.

Kellner and Roy said that the centerpiece of the merger is the integration of CSR24—and later, other Artizan products—with all agency or broker management systems.

Applied Systems’ TAM (The Agency Manager), Epic and Vision agency management systems already integrate with CSR24. Kellner and Roy said that common ownership will foster development for even greater efficiencies and effectiveness.

Artizan will also continue to develop solutions for management systems from all technology vendors, not just those from Applied Systems, according to the firms.

Artizan will maintain its headquarters in Windsor, Connecticut, as well as its development office in Phoenix, Arizona. The entire Artizan management team and staff remain in place, the companies said.

In addition to CSR24, Artizan products include InsWorld, an electronic publishing and communication service; certTrax, a Web-based system for reviewing and managing certificates of insurance for compliance; and WebServices for agency or broker Web site design.

Since the acquisition, Artizan has undertaken CSR24 testing to develop integration with broker management systems in Canada. Those integrations are targeted for later this year.

Applied Systems has more than 130,000 users in 11,000 agencies.