I actually got the impression that it wasn’t so much rate increases that saved his bacon but rather a calculated risk. By doubling down on service he was able to snap up business from competitors. That has a big impact on ability to pay staff when your writing a lot of NB.
The short and simple truth: Rate increases helped the agent subsidize his business and future income. This is how he could afford staff.
I actually got the impression that it wasn’t so much rate increases that saved his bacon but rather a calculated risk. By doubling down on service he was able to snap up business from competitors. That has a big impact on ability to pay staff when your writing a lot of NB.