Amazon to Pilot Primary Care Health Centers for Employees Near Its Fulfillment Facilities

Giant online retailer Amazon.com announced it will pilot local employee health care centers near Amazon fulfillment facilities across the country.

The retailer is partnering with with Crossover Health, a national medical group offering primary care services. The centers will have extended hours to accommodate various employee work schedules

The first Neighborhood Health Center location will be in the Dallas-Fort Worth area. Amazon expects to also pilot health centers in Phoenix, Louisville, Detroit, and California’s San Bernardino/Moreno Valley. If these pilots are successful, the company said it will look to roll out similar facilities in other cities and states.

“Across the U.S., an increasing number of patients do not have easy access to a primary care physician and instead utilize emergency or urgent care options, which is not only more expensive for patients, but also overlooks important preventative care opportunities,” said Darcie Henry, Amazon’s vice president of Human Resources. “We want to solve that for our employees.”

Crossover Health will fully operate and staff the Neighborhood Health Centers, which will provide full-spectrum acute, chronic, and preventive primary care, prescription medications, vaccinations, behavioral health services, physical therapy, chiropractic care, health coaching, and care navigation to specialty referral services. To support families, same-day pediatric services will also be available. Crossover Health’s technology platform allows patients to start nearly all of their care online and then transition to in-person care as needed.

Amazon’s employee benefits package currently includes health, dental and vision coverage for full-time employees; a 401(k) program with 50 percent company match; up to 20 weeks paid parental leave, infertility and adoption benefits; and programs that allow new parents to share their paid leave with their spouse or partner, then return to work at their own pace.