View this article online: https://www.insurancejournal.com/news/southeast/2014/09/16/340532.htm

EMPLOYERS Launches Work-Related Injury Hotline for Florida Small Business Clients

Small business insurer EMPLOYERS has launched Coventry/NT24, a 24-hour hotline staffed by registered nurses who provide medical guidance over the phone for work-related injuries or illnesses. The service is available to EMPLOYERS workers’ compensation policyholders in Florida.

Coventry/NT24 is staffed by English- and Spanish-speaking nurses. The company said accommodations can also be made for other languages.

Injured workers or their supervisors can access this new service by calling a toll free hotline to report new work-related injuries or illnesses. Nurses will recommend an appropriate level of care, such as self-care or referral to a medical provider, based on the employee’s reported symptoms.

This services benefits to policyholders may include:

• Immediate access to registered nurses using national guidelines to assist with assessing an injured employee’s medical needs
• Reduction in unnecessary medical provider office and emergency room visits
• Immediate reporting of injury with no paperwork to complete

The insurers offers policies by Employers Insurance Co. of Nevada, Employers Compensation Insurance Co., Employers Preferred Insurance Co. and Employers Assurance Co.