View this article online: https://www.insurancejournal.com/news/southeast/2016/02/28/400085.htm

Citizens: $4.2M in Florida Customer Premiums Recovered in 2015

Citizens Property Insurance Corp. reports that it recovered more than $4.2 million in customer premiums in 2015 by aggressively pursuing third parties responsible for losses and salvaging property involved in a claim, the company said in a statement.

Citizens said it surpassed its 2015 goal by 40 percent through its team of adjusters identifying and recovering payments made by Citizens that were later found to be caused by or contributed to by other parties. Included in that figure is more than $440,000 in deductible payments that were returned to 391 policyholders.

Citizens, the state’s non-profit insurer of last resort, said its recovery efforts in 2015 had a direct impact on keeping premiums as affordable as possible while ensuring that Citizens policyholders are protected.

In 2015, Citizens recovered nearly $4 million through the recovery effort process. Additionally, Citizens recovered $186,344 in legal fees and another $35,000 by salvaging appliances and other items following a claim. Despite a drastically reduced policy base prompted by successful depopulation efforts, the recovery team surpassed its 2015 goal of $2.7 million.

During the year, Citizens adjusters:

• Recovered $210,000 from a contractor following an explosion linked to a homemade recipe used by the contractor to remove rust stains from terrazzo flooring.
• Recovered $125,000 from a condominium owner’s insurance company for damage caused when the owner failed to turn off water supply during an extended absence as required by the condominium association.
• Recovered $65,000 from an air conditioning company that caused fire and smoke damage to a home during a routine maintenance visit.

Citizens’ recovery unit was established in 2009. Its eight employees are charged with reviewing claim losses that appear to be the fault of someone other than Citizens’ policyholder. Other parties include manufacturers of defective products, improper installation and other responsible parties that were negligent.

Source: Citizens Property Insurance Corp.