Calif. Blue Cross Spent 78.9 Percent of Premium on Patients In 2004-05

August 15, 2006

  • August 24, 2006 at 11:42 am
    Arlene Williams says:
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    I recently picked up Blue Cross insurance.
    Switching from one state to another. The sales rep. totally mislead me, and than lied about our phone conversation, costing me $194.00 for double coverage. Watch out for Blue Cross sales person Lupe Carrillo,
    at 1-800-777-6000, ext. 5927. Blue Cross management just gave me the run-around, no help at all!!!
    This is my personal opinion and what I believe to be true, from my experience
    with BLue Cross.
    Arlene

  • September 8, 2006 at 1:23 am
    Shan Merc says:
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    I also had a bad experience yesterday on the phone with a Blue Cross representative. I applied several weeks ago, and had only received my complete coverage details for the dental but hadn\’t for the medical. I called in to see what was and wasn\’t covered so I could start making my decision before my 10-day wait period for the dental expired. I asked the gentleman in Member Services specific questions and he seemed to be speaking from a script and never really answered my questions. Lots of double talk and then eventually he only referred me to the CA Cross website for more information, which was something I could have done on my own without having to stuggle to understand his heavy accent. Blue Cross gets a thumbs-down for personalized care in my book.



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