You mean like Allstates D plus? Maybe they get a better survey score because the DRP program works like it should – better service for the client, lower cost for the insurer and therefore the client, quicker pay for the shop (?).
They surveyed 650 shops, a large enough sampling that the data should be reliable.
TJ……you obviously don’t understand the process. The people who criticize DRP’s are the same people who belong to the NRA. They cling to outdated beliefs like choosing repair shops based on their intimate knowledge of the auto repair industry. There is no plot by insurance companies and shops against consumers. The insurance companies have the leverage to keep shops honest and repair costs reasonable.
I’ve worked for both top and bottom ranked insurance companies in the last year handling auto repair in Oregon. This survey was interesting as I can see ranking seems more based on auto body shop profits then customer service. An great example is the D rated company adjusters are required to call the shop throughout the repair process and follow up with the shop closely monitering repair status and possible problems to me this is more caring then The Bcompany I worked for where a check is written and the auto is forgotten unless someone brings it to their attention that things are not going well This is what I consider more improtant part of customer service. Letting shops charge higher rates or use less cost effective parts does not the effect the customer customer satisfaction but just padds the walletts of the body shop owners. After my experience with Both fromthe inside I would prefer the D company to take care of my car.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.
What is a DRP shop to do, but sing songs of praise for their master?
You mean like Allstates D plus? Maybe they get a better survey score because the DRP program works like it should – better service for the client, lower cost for the insurer and therefore the client, quicker pay for the shop (?).
They surveyed 650 shops, a large enough sampling that the data should be reliable.
TJ……you obviously don’t understand the process. The people who criticize DRP’s are the same people who belong to the NRA. They cling to outdated beliefs like choosing repair shops based on their intimate knowledge of the auto repair industry. There is no plot by insurance companies and shops against consumers. The insurance companies have the leverage to keep shops honest and repair costs reasonable.
WOW! I sort of like the NRA … So Long Chuck…old friend
I’ve worked for both top and bottom ranked insurance companies in the last year handling auto repair in Oregon. This survey was interesting as I can see ranking seems more based on auto body shop profits then customer service. An great example is the D rated company adjusters are required to call the shop throughout the repair process and follow up with the shop closely monitering repair status and possible problems to me this is more caring then The Bcompany I worked for where a check is written and the auto is forgotten unless someone brings it to their attention that things are not going well This is what I consider more improtant part of customer service. Letting shops charge higher rates or use less cost effective parts does not the effect the customer customer satisfaction but just padds the walletts of the body shop owners. After my experience with Both fromthe inside I would prefer the D company to take care of my car.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.
Have you ever done this survey in the sc or nc market would love to see those results. Would also like to see how many swmbe (minority) companies these insurers deal with.