Salesforce, Deloitte, and Vlocity partnered with Newsweek Vantage to survey 300 C-level insurance executives, then compared the responses to consumer research regarding buying preferences.
The challenge revealed: Policyholders are less interested in complex ways of customizing their coverages and more interested in fast issuance, yet the majority of carriers surveyed show lag in adoption of AI and automation to address new policyholder preferences.
Download the Insurance industry guidebook for a summary of the survey results and strategies to meet policyholder new demands by:
- Creating diverse and agile teams to support the development of a simple buying process
- Transitioning to a straight-through processing environment as an evolutionary process
- Adopting microservices architecture necessary to support flexibility, scalability, and agility
Who should read this? Insurance professionals tasked with increasing customer engagement and digital transformation to meet business needs.