Video Banking: Exploring Virtual Banking Experience


Nitu Patel, Bachelor of Banking & Insurance, Patkar Varde College, Mumbai, India explores video banking in this research paper, in collaboration with Tej Rajani, MMS, Jamnalal Bajaj Institute of Management Studies, Mumbai, India.

“The report examines how video banking is being used among early-mover banks and credit unions, followed by contrasting case studies examining the use of omnichannel video banking alongside other digital engagement mechanisms, a vision decidedly different than the prevailing use of video in personal teller machines.”

As the insurance industry continues to explore options to improve distribution channels and customer service, this study of video banking offers an interesting and insightful review of this technology for our audience and we thank Nitu Patel for sharing this with our audience.