Inside This Issue
		NATIONAL COVERAGE
	
Flood Insurance Premium Refunds in Process
	
Agent Survey: Not All Carrier Training Is Created Equal
	
E&O Insights: 'Just Duplicate What I Have'
	
Special Report: 101 Sales, Marketing & Agency Management Ideas
EAST COVERAGE
	
Mass. Auto Rates Climbing Again
	
FEMA Chief Questioned Over Sandy Claims
	
IRC Examines States' Uninsured Motorists Rates
IDEA EXCHANGE
	
Minding Your Business: Catherine Oak & Bill Schoeffler
	
Tech Talk: How to Protect Your Agency's Digital Security
	
Growing Your Property Casualty Agency: Alan Shulman
	
Closing Quote: Hopeful Outlook for Workers' Comp
DEPARTMENTS
	
Opening Note
	
People
	
Declarations
	
Figures
	
Business Moves
	
MyNewMarkets