Willis Towers Watson

Exam Proctor

Posted on Apr 17 North Canton, OH 559 views

TRANZACT Exam Proctor

The primary responsibility of the TRANZACT Exam Proctor is to obtain all necessary information from a client after an insurance application is submitted to an insurance carrier. The information is provided to the insurance carrier underwriter in order to obtain an approval for the insurance policy purchased. This individual works on the Case Team and reports to the Performance Manager. He or she must be comfortable identifying, adjusting, adapting to and/or correcting various complex scenarios. The Case manager must maintain client confidentiality and possess a high level of integrity. In addition, this individual should provide exceptional customer service and take ownership of the client relationship by responding to client needs and focusing on optimal solutions.

What You Need for this Job
• 1 year+ of customer service experience
• Ability to communicate clearly, specifically when on the phone using a headset
• Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.
• Understand and utilize company provided computer and telephony systems
• Excellent communication skills to use throughout all levels of the organization
• Comfortable and competent in both written and oral communications
• Results-driven attitude
• Focus on details, accuracy, and client resolution
• Possess accurate record keeping, writing and grammar skills.

Other Required Skills and Abilities:
• Work independently
• Adapt quickly to change
• Strong reasoning skills
• Strong problem solving abilities
• Ability to multi task
• Must be able to apply ethical reasoning to a variety of scenarios
• Detail oriented

What We'd LOVE to See!
• Call center, retail, or other customer-focused business experience
• Analytical mind with a solution-based mentality
• Positive, helpful attitude
• Pleasant and friendly speaking tone
• A team player mentality
• The ability to be persuasive when necessary
• Receptive to giving and receiving mentorship guidance

More From Willis Towers Watson

P&C Associate Director - Commercial Lines Strategy Underwriting Consultant

Posted on Apr 17 Chicago, IL 690 Views

Health & Benefits - Associate Director

Posted on Apr 4 Houston, TX 661 Views

Pension Outsourcing - Technology Consultant

Posted on Apr 11 Arlington, VA 697 Views

Healthcare Financial/Actuarial Lead Associate

Posted on Sep 20 Los Angeles, CA 628 Views

Healthcare Financial/Lead Associate

Posted on Mar 20 Milwaukee, WI 551 Views

Related Job Listings

Willis Towers Watson

Sales Agent - Fort Myers

Posted on Apr 26 Fort Myers, FL 569 Views

Willis Towers Watson

Sales Agent - Charlotte

Posted on May 15 Charlotte, NC 28 Views

Willis Towers Watson

Sales Agent - North Canton

Posted on May 15 North Canton, OH 19 Views

Willis Towers Watson

Sales Agent - Tampa

Posted on May 15 Tampa, FL 19 Views

Willis Towers Watson

Sales Agent - Work From Home

Posted on May 12 Raleigh, NC 20 Views