Allstate
Casualty Field Leadership Senior Manager - EST/CST
Posted on May 7 Remote, IL 1 view
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Casualty Field Leadership Senior Manager at Allstate is responsible for supervising a team of represented and litigation front line leaders and adjusters in a field operation across a designated geographic area. This role involves This position will lead a team of 100-115 home-based individuals, with 9-11 direct reports and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.
The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls quality. The individual is responsible for complex claim decisions, identification of hiring, training, succession planning opportunities, and developing and implementing short- and long-term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.
This role is a fully remote, home-based position within the United States. Please note that this position is not available to residents of California, Alaska, or Hawaii. While proximity to an Allstate office is not required, your home office must be based in the United States, and applicants must be located in the Eastern or Central time zones.
This role will support the Casualty 1400 office.
Key Responsibilities
Customer Service:
Administration and Operational Management:
Supervisory/People Management:
You're a great match for this role if you have:
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.
Skills
Casualty Management, Collaborative Partnerships, Empathy, Influencing Change, Influencing Others, Influencing Skills, Leadership, Litigation, Relationship Management, Strategic Leadership, Strategic Management, Strategy Development
Compensation
Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Casualty Field Leadership Senior Manager at Allstate is responsible for supervising a team of represented and litigation front line leaders and adjusters in a field operation across a designated geographic area. This role involves This position will lead a team of 100-115 home-based individuals, with 9-11 direct reports and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.
The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls quality. The individual is responsible for complex claim decisions, identification of hiring, training, succession planning opportunities, and developing and implementing short- and long-term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.
This role is a fully remote, home-based position within the United States. Please note that this position is not available to residents of California, Alaska, or Hawaii. While proximity to an Allstate office is not required, your home office must be based in the United States, and applicants must be located in the Eastern or Central time zones.
This role will support the Casualty 1400 office.
Key Responsibilities
Customer Service:
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met.
Manages and resolves escalated customer communications, concerns, conflicts, or issues.
Reviews customer satisfaction results; develops and directs business unit action plans.
Develops business strategies that ensure a focus on customers.
Administration and Operational Management:
Establishes operational strategies, goals, and objectives for front line managers.
Develops strategies and opportunities for operational improvement.
Complies and analyses critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers.
Assures compliance with company policies, procedures, and reporting requirements.
Ensures compliance to company, state, and federal compliance roles and regulations.
Identifies issues and potential solutions on all aspects of the claims business.
Supervisory/People Management:
Fosters a collaborative environment that inspires and motivates many employees.
Manages and monitors human resources and management activities.
Effectively coaches and provides development/career guidance for direct reports.
Leads teams in understanding the link between Allstate objectives and their contributions.
Leads and implements change management initiatives for the Director level.
Communicates business trends and issues to employees.
You're a great match for this role if you have:
Represented casualty and litigation experience - required
10+ years of claims management experience leading large groups
Bachelor's degree in related field preferred or equivalent experience
Self-Starter
Ability to achieve business unit objectives.
Ability to investigate, evaluate and settle highly complex claims.
Introduces and lead change effectively.
Has and maintains all appropriate licenses and registrations for the role per state requirements.
Travel may be required (as needed)
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.
Skills
Casualty Management, Collaborative Partnerships, Empathy, Influencing Change, Influencing Others, Influencing Skills, Leadership, Litigation, Relationship Management, Strategic Leadership, Strategic Management, Strategy Development
Compensation
Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
