Talent Share-Auto Technical Operations CSL (Ops CSL)-Claims

Talent Shares are short-term development opportunities designed to provide employees access to current business projects and developmental experiences. These assignments offer a powerful way to learn, grow, and build new skills while contributing to the organization in a different capacity or exploring areas you may not typically encounter in your current role. 

Whether you're looking to gain experience in a new skillset, explore a different part of the business, or take on a stretch assignment, Talent Shares can help you expand your capabilities and bring fresh insights back to your team. Bring your unique strengths to a new role to broaden your perspective, gain valuable on-the-job experience, and make a positive impact on the business! 

Before applying, it’s important to make sure Talent Share is a good fit for you. As part of the application process, you will need to confirm you meet the minimum eligibility requirements below to participate in Talent Share: 

• Do you have your manager’s approval to apply? 
• Is your most recent performance rating Meets Some Expectations​, On Track​, Raises the Bar​ or Leads the Way. To learn more about Talent Share, click here. 

Job Description

• This is a 12-month, full-time, exempt Talent Share with a time commitment of 100%.
• Exempt candidates-Associate Manager, Lead Consultant, Claim Service Leader will be considered for this role.
• The candidate will be working virtually/from home during the Talent Share.
• Interested employees should have a conversation with their immediate manager and approval before applying for this opportunity.
• Claims candidates must also have approval up through Auto Leadership.
• Service Delivery (CCC, ISC, RMBC, ASIC, GEM/ASA) employees must also have director-level approval before applying for this Talent Share.

What You Will Do

• Support the operations and claim activities within our Design Auto Technical Organization (back up GHRN)
• Collaborate with Design Director, Ops Sr Leader, and Design Senior Leaders to implement operational strategies and drive business objectives in customer service, quality, operational and expense management
• Plan and participate in most Senior Management meetings and strategy sessions
• Monitor key business results & performance measures to identify improvement opportunities
• Assist in the development and Implementation of action plans aligned with our Auto plan
• Support Sr. Operations leader in regulatory, compliance, budget planning, staff allocations, process changes, communication plans, and many other operational support functions
• Assist in resolving escalated claims issues & concerns
• Partner with cross functional teams and represent your organization on such teams

What You Will Learn

• Broaden strategic thinking and capabilities
• Build on current skills in action planning that drive business outcomes for the team and Allstate
• How to inspire and lead through leading leaders / influence / follow up to ensure due dates are hit
• Effective communication
• Deeper Business acumen

Core Capabilities You Will Develop

• Future Oriented
• Customer Centric
• Change Readiness
• Digital Mindset
• Results Oriented

Job Qualifications

Skills You Should Have:

• Foundational knowledge of auto damage estimating
• Proven performance in key business results related to quality and customer
• Solid foundation as effective communicator
• Proven ability to manage multiple priorities in fast-paced environment
• Able to travel to support necessary meetings
• Currently Associate Manager, Lead Consultant, or Claim Service Leader level

Good Hands. Great Together