Allstate
Virtual Claims Training Managers - Allstate Claims University
Posted on Jul 29 Dallas, TX 259 views
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Associate Manager is responsible for implementing and executing Learning & Development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies.
** This is a remote role with travel required based on business needs. The position is responsible for leading and managing a team of technical trainers focused on accurate estimating practices across Auto, Property, and Catastrophe (CAT) claims. It oversees approximately seven hybrid trainers and three design consultants. The ideal candidate will demonstrate strong leadership, a collaborative approach, and a commitment to driving consistency and excellence in training delivery at our Allstate University in Dallas, TX! **
Key Responsibilities
• Assist in leading, developing and coaching a high-performing, agile team while fostering a culture of learning, collaboration, and continuous improvement withing the Learning & Development function; Develops learning offerings and services directly and through an agile team.
• Actively partners with business partners, client services, and other cross-functional teams to ensure that integrated talent management practices are understood and supported consistently within the learning offerings.
• Collaborates or directs team to collaborate with subject matter experts, to ensure training content aligns with business needs
• Reviews new learning offerings created by team to ensure it meets team standards and is aligned with business unit and/or enterprise goals.
• Partners with stakeholders to ensure that learning offerings, processes, and employee communications are aligned to business and enterprise strategy; develops learning offerings, in line with team standards, either directly or through the team.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 5 or more years of experience (Preferred)
Supervisory Responsibilities
• This job has supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Functional Skills:
#LI-KR1
Skills
Auto Insurance, Auto Insurance Claims, Coaching, Collaboration, Cross-Functional Work, Developmental Training, Employee Supervision, Homeowners Claims, Homeowners Insurance Claims, Leadership, Learning and Development (L&D), Learning Materials Development, People Management, Performance Management (PM), Property Claims, Property Damage Claims, Team Management, Teamwork, Training, Training and Development, Training Course Development, Training Needs Assessment
Compensation
Base compensation offered for this role is $76,200 -$136,345 annually and is based on experience and qualifications.
Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Associate Manager is responsible for implementing and executing Learning & Development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies.
** This is a remote role with travel required based on business needs. The position is responsible for leading and managing a team of technical trainers focused on accurate estimating practices across Auto, Property, and Catastrophe (CAT) claims. It oversees approximately seven hybrid trainers and three design consultants. The ideal candidate will demonstrate strong leadership, a collaborative approach, and a commitment to driving consistency and excellence in training delivery at our Allstate University in Dallas, TX! **
Key Responsibilities
• Assist in leading, developing and coaching a high-performing, agile team while fostering a culture of learning, collaboration, and continuous improvement withing the Learning & Development function; Develops learning offerings and services directly and through an agile team.
• Actively partners with business partners, client services, and other cross-functional teams to ensure that integrated talent management practices are understood and supported consistently within the learning offerings.
• Collaborates or directs team to collaborate with subject matter experts, to ensure training content aligns with business needs
• Reviews new learning offerings created by team to ensure it meets team standards and is aligned with business unit and/or enterprise goals.
• Partners with stakeholders to ensure that learning offerings, processes, and employee communications are aligned to business and enterprise strategy; develops learning offerings, in line with team standards, either directly or through the team.
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 5 or more years of experience (Preferred)
Supervisory Responsibilities
• This job has supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Functional Skills:
- Instructor-Led and Self-Paced Training: Experienced in delivering both instructor-led and self-paced training sessions ensuring knowledge retention and engagement.
- Assessments and Feedback: Strong skills in utilizing assessments and feedback mechanisms to track and identify learning gaps.
#LI-KR1
Skills
Auto Insurance, Auto Insurance Claims, Coaching, Collaboration, Cross-Functional Work, Developmental Training, Employee Supervision, Homeowners Claims, Homeowners Insurance Claims, Leadership, Learning and Development (L&D), Learning Materials Development, People Management, Performance Management (PM), Property Claims, Property Damage Claims, Team Management, Teamwork, Training, Training and Development, Training Course Development, Training Needs Assessment
Compensation
Base compensation offered for this role is $76,200 -$136,345 annually and is based on experience and qualifications.
Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
