Allstate
Operations Support Leader - Sr. Manager
Posted on Mar 22 Chicago, IL 855 views
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
A senior call center and sales leadership position responsible for designing and building an end-to-end onboarding and new agent success function within the Direct Phone Sales organization at Allstate.
This dynamic leader would be responsible to leading a team responsible for creating consistent and easy new applicant experiences from interview, through licensing and training, to their first 90-120 days in the role.
Key Responsibilities:
• Accountable for building a strong culture of support and growth within Direct Phone Sales.
• Responsible for streamlining the new hire interview process within Direct Phone Sales including refining the interview, background, appointment, and licensing processes through direct and indirect team relationships.
• Responsible for new hire attrition 0-180 days in role.
• Coaches and develops our people leaders to drive maximum sales outcomes, achieving Direct Sales targets.
• Partner closely with Learning & Development on the training experience, tools, resources, and curriculum required for agent success to optimize the education to transition to success journey.
• Provides close partnership to Workforce Planning for input to critical capacity planning activities.
• Establishes world class sales coaching processes to support new hires as they ramp in proficiency in their first 90-120 days.
• Coach, develop and direct front line leaders to drive desired sales outcomes.
• Provides an environment that supports the empowerment of department personnel in the achievement of corporate and department goals
• Represents Allstate to other companies, vendors, and agencies
Supervisory Responsibilities:This job has supervisory duties.Education and Experience:
1. Uses data to coach, lead teams, drive improved performance and make strategic decisions.
2. Ability to build strong relationships internally and externally across business partners including but not limited to our business partners in HR, Quality and Compliance, Workforce Planning, Licensing and Operations.
3. Professional competence in general management practices
4. Expense management
5. Basic computer system and networks
6. Demonstrating a Bias for Action and a Passion for Results
Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $125,500.00-$199,750.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-RD1
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
A senior call center and sales leadership position responsible for designing and building an end-to-end onboarding and new agent success function within the Direct Phone Sales organization at Allstate.
This dynamic leader would be responsible to leading a team responsible for creating consistent and easy new applicant experiences from interview, through licensing and training, to their first 90-120 days in the role.
Key Responsibilities:
• Accountable for building a strong culture of support and growth within Direct Phone Sales.
• Responsible for streamlining the new hire interview process within Direct Phone Sales including refining the interview, background, appointment, and licensing processes through direct and indirect team relationships.
• Responsible for new hire attrition 0-180 days in role.
• Coaches and develops our people leaders to drive maximum sales outcomes, achieving Direct Sales targets.
• Partner closely with Learning & Development on the training experience, tools, resources, and curriculum required for agent success to optimize the education to transition to success journey.
• Provides close partnership to Workforce Planning for input to critical capacity planning activities.
• Establishes world class sales coaching processes to support new hires as they ramp in proficiency in their first 90-120 days.
• Coach, develop and direct front line leaders to drive desired sales outcomes.
• Provides an environment that supports the empowerment of department personnel in the achievement of corporate and department goals
• Represents Allstate to other companies, vendors, and agencies
Supervisory Responsibilities:This job has supervisory duties.Education and Experience:
- 4 year Bachelors Degree (Preferred)
- 10 or more years of leadership experience in sales call centers (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered CERTIFICATIONS, LICENSES, REGISTRATIONS
- BPM, Six Sigma, ASQ, Facilitation, PMP (Preferred)
1. Uses data to coach, lead teams, drive improved performance and make strategic decisions.
2. Ability to build strong relationships internally and externally across business partners including but not limited to our business partners in HR, Quality and Compliance, Workforce Planning, Licensing and Operations.
3. Professional competence in general management practices
4. Expense management
5. Basic computer system and networks
6. Demonstrating a Bias for Action and a Passion for Results
Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $125,500.00-$199,750.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-RD1
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
