Manager, Content Management

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$93,400.00 - $154,200.00

Target Openings

1

What Is the Opportunity?

At Travelers, we are committed to providing the best customer and user experience possible by publishing content on our website that is relevant and helpful. Our Content Management Team ensures our websites facilitate a modern and engaging web experience that delivers on our target audiences' expectations. As the Manager, Content Management, you will be the primary point of contact for designing and publishing enterprise-wide projects. As the Subject Matter Expert for content management, you will provide recommendations on design strategies and collaborate with business partners to manage projects effectively and set goals for future marketing campaigns.

What Will You Do?

• Working in our content management systems (Optimizely and TeamSite), create web page layouts and components, verify features, and ensure pages are functioning properly in order to publish pre-written content for complex, enterprise-wide projects.
• Manage multiple projects simultaneously and follow through to ensure timely completion.
• Utilize data to inform the development of marketing campaigns and identify successful public and private web channels to publish content.
• Approve or deny, with recommendations for improvement, web content to be published and send to next stage in approval process.
• Provide thought leadership and structure for website, development, updates, and enhancements to ensure our website is user-focused and provides intuitive desktop and mobile experiences.
• Function as a Subject Matter Expert on content management systems publishing to execute regular content updates for the website, including new landing pages.
• Collaborate with business partners to set goals for content for future campaigns and make recommendations for improvements.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in marketing or related field.
• Demonstrated experience working in Content Management Systems with working knowledge of web design, UX and SEO best practices.
• Excellent written and verbal communication skills with the ability to consult on projects and present information effectively.
• Strong ability to connect with and effectively manage a cross-functional team to complete project goals.
• Strong data analysis skills with the ability to interpret trends and provide insights and recommendations to business partners.
• Ability to think strategically and use judgement to resolve issues as they arise.

What is a Must Have?

• Four years of professional work experience in marketing related field.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.