Articles by Denise Johnson

Denise Johnson is editor of claimsjournal.com.

How and Why More Insurers Are Turning to Bots

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to …

Texas High Court Writes Rules for Breach of Contract, Bad Faith Suits Against Insurers

In an effort to clear up confusion resulting from past decisions, the Texas Supreme Court developed five rules that “address the relationship between contract claims under an insurance policy and tort claims under the Insurance Code.” The clarification was part …

How New Technology Is Improving Workers’ Comp

New technologies are improving workers’ compensation programs in everything including communications and training, healthcare delivery, and claims, according to experts. Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence, says there are several areas of workers’ compensation …

Risk Management: Employers Benefit from Mitigating Workplace Violence

Each year, close to 2 million workers are victims of workplace violence in the United States, according to the Occupational Safety and Health Administration (OSHA). The federal agency defines workplace violence as any act or threat of physical violence, harassment, …

7 Questions to Ask Cyber Insurance Prospects

An increase in spearfishing and ransomware, coupled with weakened data security due to more connected and mobile devices, means businesses, insurers and their agents need to understand and protect against these threats, according to experts at a recent American Bar …

Helping Small Insurers Sell Cyber Coverage to Small Businesses

With the global cyber insurance market expected to reach $14 billion by 2022, according to Allied Market Research, it’s no wonder more insurers are looking to offer cyber coverage. But small insurers have been sidelined in this market due to …

How Technology Is Changing Workers’ Compensation

New technologies are improving workers’ compensation programs in everything from communications and training to health care delivery and claims, according to experts. Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence, speaking during a recent Marsh broadcast, …

The Future of Fraud Fighting: IoT and Telematics

Declining costs, the availability of cloud storage and the rise of telematics will likely increase predictive analytic adoption rates, according to Dan Donovan, assistant vice president of Claims Solutions at Verisk Insurance Solutions. Though predictive modeling has been used for …

Why Predictive Modeling Is Gaining as Fraud Fighting Tool

Declining costs, the availability of cloud storage and the rise of telematics will likely increase predictive analytic adoption rates, according to Dan Donovan, assistant vice president of Claims Solutions at Verisk Insurance Solutions. Though predictive modeling has been used for …

Insurance Career Month: Why Industry Must Rethink Recruitment Strategies

With nearly 400,000 employees expected to retire from the insurance industry workforce within the next few years, according to the U.S. Bureau of Labor Statistics, it’s incumbent on carriers to consider the ways in which they communicate with and recruit …