Articles by Denise Johnson

How Telematics Saves on Claims, Improves Customer Experience

Insurers that are not already using the data from their telematics programs for claims would be wise to do so early in their adoption of telematics as the task only becomes more difficult as more data is collected, according to …

3 Examples of How Telematics Can Aid Insurance Claims Handling

While information derived from usage based insurance telematics hasn’t been fully utilized in the claims process, the benefits it can provide – consistency, efficiency and accuracy – offer a way to reduce claims costs. David Lukens, LexisNexis director, says telematics …

Ohio High Court: Consumer Laws Don’t Apply to Insurer Repair Estimates

The Ohio Supreme Court has ruled that laws protecting consumers from deceptive practices don’t apply to insurance company repair estimates. In Dillon v. Farmers Ins. Of Columbus, Inc., the Court voted 5-2 to overturn a lower court ruling that said …

Crisis Services Top Insurers’ Cyber Claims Payouts; Average Claim at $674K

New claims costs data reveal a wide discrepancy on costs associated with cyber losses. More than $75.5 million has been spent on cyber claims losses as reported in the latest cyber claims study published by NetDiligence, a cyber risk assessment …

8 Ways Katrina Changed Commercial Property Insurance

Hurricane Katrina, which devastated New Orleans 10 years ago, is responsible for a number of changes in the commercial property insurance market. According to Rick Miller, U.S. property practice leader at Aon Risk Solutions, Katrina’s impact can be seen in …

Hurricane Katrina and the Evolution of Risk Management

Nearly 10 years ago, wind and storm surges as a result of Hurricane Katrina caused $41 billion in insured losses and $108 billion in total economic losses in the United States. Many of the lawsuits filed as a result of …

10 Business Insurance Lessons and 1 Owner’s Advice from Katrina

Nearly 10 years ago, wind and storm surges as a result of Hurricane Katrina caused $41 billion in insured losses and $108 billion in total economic losses. Many of the lawsuits filed as a result of the fifth hurricane of …

The Ins and Outs of Bad Faith Claims in Florida

Coverage, liability and damages analyses are the three common themes of Florida third party bad faith cases, according to two southeast Cozen O’Connor attorneys. The attorneys presented on the subject during a two-part webinar offering claims handling tips in the …

What Insurers Want to Know When Considering Wearable Devices

In a recent blog on the subject, Mark Breading, a partner at SMA, weighed whether wearables would hurt or benefit insurers. He provided some key questions insurers should consider in developing wearables strategy. They include: • Will data derived from …

How the Insurance Industry Is Using Google Glass

Improved customer service may be just one benefit insurers could see by using Google Glass in their operations. Michael Clifton, vice president of Insurance for Cognizant, described some of the benefits in the company’s white paper last year, “Google Glass: …