Making the Adjustment

By Curtis McDonald | CoreLogic Blog | August 16, 2017

This post is part of a series sponsored by CoreLogic.

The Modern Age of Desk Adjusting for the Insurance Industry

Deploying adjusters to the field is a large overhead cost for insurance companies. Incoming claims vary in terms of size and severity, and with that, not every claim requires an on-site adjustment. Thus, in addition to field adjusters, insurance companies rely heavily on a robust desk adjustment program to address smaller claims at higher volumes. To make for effective desk adjusting, these adjusters must have an arsenal of technologies and tools available to ensure a favorable customer experience while keeping overall internal costs manageable for the carrier.

Weather Verification – Damage from Hail and Wind Impact

When a storm hits, the most precious commodity is time. Every year, weather disaster events alone cause significant damage and contribute to large influxes of claims, especially those surrounding roof damage. Being able to effectively deploy a catastrophe response program is critical for insurance companies who are looking to ensure customer satisfaction. Thus, insurance companies rely on advanced weather verification technology to target impact areas and verify hail and wind claims made by policy holders.

Technological advances and weather verification technologies allow adjusters to quickly and accurately verify incoming claims or detect those of the fraudulent variety. The proprietary CoreLogic® hail and wind verification technologies combine radar data, public and social media reports, and the expertise of experienced meteorologists, to take advantage of the best aspects of each approach. In addition to mapping the hail/wind swath (the storm’s footprint on the ground), these mapping techniques can also be used to identify the size of hailstones/speed of wind and create mapped contours to enable the ability to identify areas subject to the greatest damage. These highly accurate contours can be overlaid on street maps, satellite images and parcel boundaries to precisely identify, down to the parcel-level, the size of hailstones/speed of wind in the areas affected by the storm. This attention to detail results in reliable and accurate hail and wind footprints that enable desk adjusters to quickly and confidently make claims decisions.

Aerial Roof Measurement

Another great tool that desk adjusters should have in their technology arsenal is aerial roof measurement. The concept of aerial roof measurement has not only revolutionized the way that adjusters view their time spent, but also gives them the confidence they need to save time and forego risky practices that were previously critical to the claims process. By using aerial roof measurement reports like those from SkyMeasure™ by CoreLogic, desk adjusters can confidently estimate the cost of a roof claim and further accelerate the claims process.

Desk adjustment programs can be very effective for insurance companies that are looking to streamline their claims process. However, as the desk adjustment process has reliance on information from a variety of sources, tools like weather verification and aerial roof measurement are critical to the success of these programs. At CoreLogic we keep everything needed for adjusting roof claims, under one roof, enabling insurance companies to make the most out of their time spent and ensure that levels of customer satisfaction remain high.

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About Curtis McDonald

Curtis McDonald holds the title professional, Product Management for CoreLogic®. Mr. McDonald joined the company in April 2011 and is responsible for the Weather Verification Services product line. Prior to his product management role, Mr. McDonald also held various roles in sales. Mr. McDonald grew up near St. Louis, MO and became fascinated with weather and weather phenomena at an early age. The Great Flood of 1993 spawned his greater interest in weather, particularly with severe thunderstorms. He graduated from the University of Oklahoma in 2010 with a Bachelor of Science degree in meteorology.

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