Sen. Schumer Says Flood Insurers Are Too Slow in Processing Claims

December 5, 2011

  • December 5, 2011 at 1:38 pm
    MarketMaker says:
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    What does Schumer know about processing flood claims? Maybe if he and Harry weren’t playing “kick the can” and hide-’n'seek with reauthorizing the act, they’d know if they actually still had a job over there at FEMA.

  • December 5, 2011 at 1:42 pm
    Brian says:
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    Some of the delays are “the claim process” dictated by FEMA.

  • December 5, 2011 at 1:44 pm
    K D Qurick says:
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    In a related story, Flood Insurers are saying that Politicians are too slow in fixing the economy, fixing Social Security, legalizing the illegal aliens, …..

  • December 5, 2011 at 1:45 pm
    Bob says:
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    Sorry Charlie, FEMA adjusts the claims. Hang it on the Feds.

  • December 5, 2011 at 2:13 pm
    insurance geek says:
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    more political granstanding from a loser who cant/wont recertify FEMA’s long term existence. Hmmm – yes lets get that public report stating that FEMA’s process is in fact what is slowing down the process…what is this loser’s website anyway? Lets all send him an email…

  • December 5, 2011 at 2:39 pm
    Just sayin' says:
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    The guy has consituants who are probably ringing his phone off the hook. His letter is probably the result.

  • December 5, 2011 at 3:40 pm
    CongressMovesSoFastYouCantSeeIt says:
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    Hello Kettle? Yeah, its the Pot over here. Guess what? You’re black. Time to change colors buddy.

    The saddest part is that it is most likely only us folk in the insurance community that realize the words that are coming from his pen are composed entirely of excriment.

  • December 5, 2011 at 3:50 pm
    youngin' says:
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    Some of these comments are simply baffling.

  • December 5, 2011 at 4:55 pm
    SoFla Agent says:
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    The WYOs have been under the gun since Katrina.
    Overpayment of claims has become a big concern.
    Couple that with the number of incorrectly written flood policies, the system will undoubtedly become bogged down. The fiasco that occured after Hurricane Isabel resulted in the one time only training requirement for agents, as well as the photo requirements. WYOs are playing by the rules.

  • December 6, 2011 at 9:49 am
    Alphie Beta says:
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    The numbers provided do not justify the criticism. If they provided the AGE of the claims, those might, along with benchmarks for processing property damage claims of the same level of complexity. Only 62% of claims from the storms being paid tells us nothing about their timeliness.

    For example, the claims may be submitted in a two month period, but a good portion, say 25%, may have been submitted last week. So, 62% really represents 62%/75%, considering the timing of the reports, which is about 84%. Complex property claims could not realistically be paid one week after receipt. This is about a politician spouting off on something he knows little about, using stats he doesn’t understand, hoping to gain points with constituents.

    Individual insurers involved in WYO should be reviewed by the state insurance dept. ( not a politician ) for timeliness and fairness, using peer companies as a benchmark.

  • December 6, 2011 at 9:58 am
    bob says:
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    Someone correct me if I’m wrong but my experience in the claims business is that most of the claims that drag out are because the insured cannot or will not present proof of loss or are trying to get more than every nickel for which they are insured. Sure there are times the companies make mistakes but with all the claim regulation and oversight on adjustment procedures it has become rare. Schumer should also be asking his claimant constituents if they have cooperated by meeting all the policy requirements. There will always be people who fall in the ditch and sit on their cans waiting for the government to come along to pull them out with not just a rope but a rescue team equipped with a helicopter.

  • December 6, 2011 at 8:40 pm
    james says:
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    I am one of those adjusters and its not cause of lack of fund or anything like that I am working 16 hours per day 7 days a week trying to get out all the claims. We work out tails off I am sorry the flood happened in the late part of the year but will all that the us goverment has added to us to do these floods and their requirements it takes a long time to do one claim. They require on one claim 18 reports that is totally stupid if you need us to hurry ask shumer to cut the red tape. I do wind or hail claims all done in the 1st day it takes several hours and days to get one flood claim. I can sit and shell out 15 hail claims in a day I can only do a max of 3 flood claims from beginning to end in a day. Tell shumer to get off our butts and let us get the work done. Also when Shumer pulls all the claims and has fema go look at them then no one knows what they are doing and it will take a few more months to get them fixed. This also will be people who have to reinspect the claim and have no idea how to pay it. Senator Shumer is a RETARD

  • December 6, 2011 at 8:42 pm
    james says:
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    Shumer is a retard and is just playing politics with people trying to make himself look good but all he is doing is hurting his people.

  • December 7, 2011 at 8:51 pm
    Waiting for compensation says:
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    i have read most of these comments and I must say I am a bit taken aback by the attitude displayed. I have just had the bad luck to be hit by a devastating flood in upstate ny, well 3 months ago now. I thought I had everything in place……ie insurance. I have NEVER been flooded before and I have never missed an insurance payment in 20 years. Yet I find myself in a position where I do not get calls returned, have no idea if or when my $180,000 insurance will compensate me for the remediation work I have had done. Fortunately I had retirement funds to tap into to get most of the important work done, you know, basic things like heat, hot water and electricity. I suggest those of you complaining about you backlog and difficulties in processing claims try to remember why you are doing it.

  • December 8, 2011 at 12:12 pm
    Bartleby the Scrivener says:
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    Waiting for Compensation:

    I am not a claims representative, but from what I’m reading, the complaints aren’t with the idea of paying a claim or the work that needs to be done to do so, but with the additional requirements being levied by FEMA for the processing of the claims which are then combined with complaints from congress for how long the claims process takes.

    The government establishes the claims process and is then complaining about the how long the process takes. That’s the source of the complaints, and it seems to be a pretty rational complaint.

    -Bartleby



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