The ACE Group has announced the appointment of Nick Lee as Head of Client Management, UK & Ireland. He reports to COO UK & Ireland Phil Sharpe, and “will be responsible for driving forward ACE’s customer service proposition and ensuring that the group’s client relationship management processes for our global clients deliver a quality of service that is commensurate with ACE’s underwriting capability,” ACE said.
Lee joined ACE in March 2010 as Client Relationship Manager for the UK & Ireland Major Risks business where he played a pivotal role in driving growth. Prior to this he spent 20 years at Willis, latterly as Account Director in their Corporate Risk Solutions Division. He will be closely supported in his role by Global Client Executive, Shaun Edwards.
Sharpe commented: “We are constantly looking at ways in which we can enhance our service offering to our global clients. As their expectations grow, we strive to deliver a service that satisfies their changing needs. Nick’s experience in delivering high class service coupled with our underwriting expertise and global network will ensure that we continue to deliver outstanding service for our clients.”
Source: ACE Group